Victor Gonzalez
Parker,CO
Summary
Accomplished Service Manager with a proven track record at Cirrus Asset Management, excelling in customer service and technical troubleshooting. Demonstrated ability to lead teams to exceed targets through effective problem-solving and team leadership. Skilled in fostering a positive work environment, enhancing operational efficiency, and driving continuous improvement. Renowned for reliability and a positive attitude, consistently achieving high customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Manager
Cirrus Asset Management
02.2025 - Current
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Area Manager
ABM - Facility Services
01.2017 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
Service Manager
Mission Rock Residential
05.2017 - 02.2025
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Education
GED -
Mexican Institute of Computation
Mexico07.1995
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Conflict resolution
- Goal oriented
- Team collaboration and leadership
- Trustworthy and honest
- Crew leadership
- Employee supervision
- Operational efficiency
- Work Planning and Prioritization
- New employee hiring
- Service quality management
- Technical troubleshooting
- Continuous improvement
- Preventive Maintenance
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Documented and resolved [Issue] which led to [Results].
Certification
PPO certification
HVAC certification
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Service Manager
Cirrus Asset Management
02.2025 - Current
Service Manager
Mission Rock Residential
05.2017 - 02.2025
Area Manager
ABM - Facility Services
01.2017 - Current
GED -
Mexican Institute of Computation
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