Victor Figueroa
Call Center Agent
Santiago De Cali,VAC
Summary
Dynamic sales professional with a proven track record at Service Plus, excelling in lead prospecting and interpersonal communication. Achieved significant sales growth by leveraging sales expertise and retention strategies. Recognized for exceptional customer service and performance improvement, consistently exceeding sales targets. Skilled in staff training and adept at developing strong client relationships.
Overview
4
4
years of professional experience
Work History
Sales Representative
Service Plus
01.2023 - 11.2024
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Sales Agent
Choice Home Warranty
07.2022 - 04.2024
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Customer Service
Senyc Solutions
11.2020 - 06.2022
- Increased repeat business with exceptional customer service and memorable dessert experiences.
- Strengthened client relationships through regular communication and exceptional customer service.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
Education
High School Diploma - Higher Education Administration
John Bowne HS
Queens Newyork01.2008
Skills
Lead prospecting
Timeline
Sales Representative
Service Plus
01.2023 - 11.2024
Sales Agent
Choice Home Warranty
07.2022 - 04.2024
Customer Service
Senyc Solutions
11.2020 - 06.2022
High School Diploma - Higher Education Administration
John Bowne HS
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