Victor Daza
Virtual Assistant
Envigado
Summary
Dynamic Virtual Assistant with a proven track record at Great Virtual Services, excelling in customer service and calendar management. Enhanced client satisfaction through effective communication and organized scheduling. Skilled in database maintenance and adept at resolving conflicts, ensuring a seamless experience for clients and supervisors alike.
Diligent Virtual Assistant with strong foundation in administrative support and client communication. Successfully managed schedules, handled correspondence, and coordinated virtual meetings for diverse clients. Demonstrated efficiency and problem-solving skills through task prioritization and adaptability.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Virtual Assistant
Great Virtual Services
02.2024 - Current
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information (Over 90 calls per day).
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
- Researched topics and events to support supervisor's work agenda and projects.
Costumer Service Representative
Teleperformance
03.2022 - 12.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Arts - Film And Video Production
Universidad De Antioquia
Medellin, Colombia 05.2001 -
Skills
Customer service
Microsoft office
Data entry
Attention to detail
Calendar management
Social media updating
Meeting scheduling
Video editing
Document preparation
CRM management
Database maintenance
Spreadsheet management
Timeline
Virtual Assistant
Great Virtual Services
02.2024 - Current
Costumer Service Representative
Teleperformance
03.2022 - 12.2023
Bachelor of Arts - Film And Video Production
Universidad De Antioquia
05.2001 -
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