VICTOR AVILA
IGT SERVICES AND SOLUTIONS
2
Languages
4
years of professional experience
I am a system technician of the National Service of learning (SENA). I can adapt to any functional area of an organization and I have a high workability and teamwork. In addition, I have experience in operational surveillance and customer service. I am organized and proactive, always looking to improve and optimize processes.
Experiencia
Bilingual customer service agent
1 Year 1 Month- Provided multichannel bilingual customer support (English/Spanish) for mobile, internet, TV, and landline services, ensuring high first-contact resolution rates.
- Managed account inquiries, billing disputes, plan upgrades, payments, and service suspensions or restorations using CRM software.
- Performed basic to intermediate technical troubleshooting for fiber-optic routers, set-top boxes, Wi-Fi networks, and mobile SIM card/device activation.
Bilingual Customer Service Agent
1 Year- Provided high-quality bilingual customer service for the banking sector, assisting clients with general inquiries, account management, and financial transactions.
- Handled sensitive security procedures, including immediate debit card blocking and fraud prevention protocols.
- Managed customer disputes and transaction claims accurately, guiding clients through the investigation process while following banking regulations.
TRAVEL ASSOCIATE
2 Years 1 Month- Managed complex flight modifications, rebookings, and cancellations efficiently while adhering to airline policies.
- Processed customer refund requests accurately, managing financial transactions and vouchers within established guidelines.
- Delivered comprehensive information regarding travel itineraries, flight statuses, baggage allowances, and destination requirements.
PREMIER SUPPORT SOLUTIONS REPRESENTATIVE
7 Months- Delivered top-tier customer service and advanced technical support for a wide range of electronic devices and mobile phone network issues.
- Troubleshot hardware, software, and connectivity problems efficiently, providing step-by-step guidance to ensure first-contact resolution.
- Promoted and successfully sold home tech protection plans and device coverage services to customers, consistently meeting or exceeding sales targets.
Formación
High School Diploma
Systems Technician
Basic Occupational Health Course
Enfatiza tus habilidades clave
Problem Solving
Team Communication
Positive attitude
Technical Troubleshooting:
CRM & Ticketing Systems:
Account & Billing Management:
Cross-Selling & Upselling: .
Idiomas
Spanish
Experto
ENGLISH B2+
B2
Intermedio avanzado
PERSONAL REFERENCES
- Frankil Bernal, Security coordinator, +57-312-843-1504
- Jhon Araque, Operations coordinator, +57-311-808-4660
Cronología
PREMIER SUPPORT SOLUTIONS REPRESENTATIVE
ASURION COLOMBIA S.A
2025.05 - 2025.12Read More
TRAVEL ASSOCIATE
IGT SERVICES AND SOLUTIONS
2023.11 - 2025.12Read More
Bilingual Customer Service Agent
ATENTO COLOMBIA S.A
2022.12 - 2023.12Read More
Bilingual customer service agent
TELEPERFORMANCE S.A.S
2022.03 - 2023.04Read More
SENA
Basic Occupational Health Course
2017.01Read More
SENA
Systems Technician
2015.01Read More
Santo Domingo Savio
High School Diploma
2015.01Read More