VICTOR ALONZO
GLENWOOD SPRINGS
Summary
Results-driven operations leader with a track record of driving business performance through P&L management, KPI analysis, and data-driven decision-making. Experienced in leading teams, optimizing day-to-day operations, and improving profitability through cost control and process improvements. Recognized for building strong teams, enhancing customer experience, and delivering consistent operational and financial results.
Overview
14
14
years of professional experience
2013
2013
years of post-secondary education
Work History
Store Manager
Eagle Crest Nursery
El Jebel, CO
04.2024 - 03.2026
- Oversaw daily store operations and staff management at a leading nursery.
- Trained and developed team members on customer service standards and product knowledge.
- Managed inventory levels, ensuring proper stock of bagged goods and gardening supplies.
- Coordinated scheduling for staff to ensure optimal coverage during peak hours.
- Handled customer inquiries and resolved issues to maintain satisfaction and loyalty.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Managed 20 employees directly and 65+ indirectly.
Assistant Store Manager
LOWE'S HOME IMPROVEMENT
Glenwood Springs
04.2014 - 09.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Oversaw the rotation of merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Reduced operational risks while organizing data to forecast performance trends.
- Cultivated and strengthened lasting client relationships by guiding my team on how to quickly and efficiently resolve customer inquiries.
- Recruited, hired, and trained management personnel, working to establish key internal functions. Nurture great leaders that moved up in the ranks.
- Awarded in 2019 and 2020 for being a top performer store out of 16 store in the state of Colorado.
- Managed up to 180 employees
Property Management
SELF EMPLOYED
Aspen
08.2012 - 02.2014
- Handled tenant complaints promptly and appropriately.
- Promptly responded to tenant complaints and concerns for over 8 properties.
- Communicated effectively with owners and residents.
- Ensure multi million dollar properties were ready for home owners at all times.
- Managed landscaping team to ensure proper maintenance.
Education
Roaring Fork High School
Carbondale, COSkills
- Strong speaking and writing skills
- Records Management
- Customer Relations
- Bilingual-Spanish (Fluent)
- Businesses Development
- Loss Prevention
- Problem Solving
- P&L Review & KPI Monitoring
Timeline
Store Manager
Eagle Crest Nursery
04.2024 - 03.2026
Assistant Store Manager
LOWE'S HOME IMPROVEMENT
04.2014 - 09.2023
Property Management
SELF EMPLOYED
08.2012 - 02.2014
Roaring Fork High School