Vicky Salas
Commerce City
Summary
Customer service professional skilled in resolving complaints and enhancing satisfaction. Experienced in training staff, fostering collaboration, and managing conflict. Focused on driving operational efficiency to improve customer retention. Recognized for multitasking and time management abilities while consistently delivering positive customer experiences in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Charleys Philly Cheese Steak
Thornton
08.2023 - Current
- Trained and supervised staff to deliver exceptional customer service.
- Coordinated inventory management to maintain stock levels and reduce waste.
- Resolved customer complaints promptly to ensure satisfaction and retention.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Handled customer inquiries promptly through phone and email communication.
- Maintained a professional demeanor while interacting with internal and external customers via phone or email.
- Maintained confidentiality of sensitive information and documents.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Answered and directed phone calls to appropriate staff members.
Education
High School Diploma -
Adams City High School
Commerce City, CO05-2024
Skills
- Sales management
- Sales techniques
- Customer service
- Business development
- Documentation and reporting
- Data management
- Project planning
- Workforce management
- Goal setting
- Organization
- Problem solving
- Conflict resolution
- Communication skills
- Confidentiality maintenance
Languages
Spanish
Full Professional
English
Full Professional
Certification
- Manager certification
Timeline
Charleys Philly Cheese Steak
08.2023 - Current
High School Diploma -
Adams City High School