Vicki Otero

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Emotionally confronted mourners and lent prospective during all -encompassing tragedies.

Prepared obituaries for the newspaper and online publications after extensive consultation with family members.

Navigated and accomodated differing religious and cultural considerations for postmortem care.

Acquired burial permits and register death certificates.

Supported crematorium with operations of equipment and packaging of remains.

Displayed highest level of professionalism and sensitivity when dealing with grieving family members.

• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Prevented workflow interruptions through proactive inventory monitoring.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.