Vianca Perez

Determine new and ongoing eligibility for SNAP, TANF (Colorado Works) Medicaid and non-Medicaid programs along with in state Adult Financial Programs.

Makes referrals to customers needing other services such as mental health, housing, and/or domestic violence

Assists customers with completion of applications; advises them of their rights and responsibilities; sends appropriate notices to customers

Processes reported changes made by household and/or various caseload management reports

Develops and maintains good communication with outside agencies

Processes all applications, initial and re-determinations, within mandated time frames

Establishes and validates claims for over payments

Clears and responds to voice mail and Remedy tickets according to the priority

Refers cases with questionable household circumstances to Investigations Unit

Attends on-going training to maintain/enhance knowledge and skills

Shares information with other units, county, and state agencies as appropriate

Updates case records based on current circumstances

Analyzes written and oral information during the interview; obtains and reviews necessary data, documentation, and verification for each program of assistance as it relates to the recipients' specific circumstances. Explains program requirements and services available.

Performs other duties as assigned

• Assessed eligibility for housing assistance programs, ensuring compliance with federal and state regulations for SNAP, TANF, Adult Financial, Medicaid and Non-Medicaid programs.
• Conducted in-depth interviews to gather client information and determine program qualifications.
• Reviewed documentation for accuracy, verifying income, residency, and other critical factors.
• Collaborated with community organizations to streamline referral processes and enhance service delivery.
• Provided guidance to clients regarding application procedures and available resources effectively.
• Implemented process improvements that increased efficiency in case management workflows.
• Monitored program changes, adapting processes to maintain compliance with updated policies and regulations.
• Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
• Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
• Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.

• Assessed eligibility for housing assistance programs, ensuring compliance with federal and state regulations for SNAP, TANF, Adult Financial, Medicaid and Non-Medicaid programs.
• Assisted clients with accurate eligibility form, application and document completion.
• Interviewed applicants and explained scope of different available benefits.
• Processed and certified documents for accuracy and compliance with government regulations.
• Scheduled appointments with applicants to gather information and explain benefits processes.
• Communicated with people from various cultures and backgrounds on application process.
• Developed strong rapport with clients by effectively communicating complex program requirements and processes.
• Reviewed applications for different aid programs and determined which qualification criteria for individuals.
• Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
• Trained new staff on eligibility assessment protocols and program guidelines to ensure consistency.
• Resolved discrepancies with client applications to verify eligibility.
• Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.