VERONICA WEBBER
Englewood,CO
Summary
Dedicated hospitality professional with 15+ years of experience delivering exceptional guest experiences in restaurants, bars, wineries, entertainment venues, and customer-facing environments. Proven success in bartending, serving, restaurant management, team leadership, event coordination, and customer retention. Recognized for creating welcoming guest experiences, resolving concerns professionally, increasing sales, and thriving in fast-paced, high-volume settings.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Front of House Manager / Bar Manager
Cactus Jack's Saloon & Grill
Evergreen, CO
03.2025 - 02.2026
- Managed daily operations for a high-volume restaurant, bar, and live entertainment venue.
- Led, trained, and supervised bartenders, servers, hosts, and support staff.
- Created employee schedules and managed labor costs.
- Ordered inventory and maintained vendor relationships.
- Resolved guest concerns and ensured exceptional customer satisfaction.
- Managed cash handling, deposits, inventory controls, and sales reporting.
- Coordinated special events, promotions, and entertainment nights.
- Helped drive a $300,000+ year-over-year increase in sales through guest engagement and operational excellence.
Bartender
WoodCellar Bar & Grill
Evergreen, CO
08.2024 - 04.2025
- Deliver exceptional guest experiences through attentive service and beverage expertise.
- Prepare cocktails, beer, wine, and specialty beverages while maintaining consistency and quality.
- Build customer loyalty through personalized service and relationship building.
Veterinary Assistant / Front Desk Receptionist
Evergreen Animal Hospital
Evergreen, CO
09.2022 - 09.2024
- Managed front desk operations, appointment scheduling, and client communications.
- Maintained accurate patient and client records.
- Handled admissions, discharges, billing inquiries, and payment processing.
- Communicated treatment plans and follow-up instructions to clients.
- Supported a fast-paced medical office environment while maintaining exceptional customer service.
- Assisted veterinarians in performing examinations and administering vaccinations to ensure animal health.
Bartender / Server
Logan Street Bar & Carboy Winery
Denver, CO
09.2019 - 07.2022
- Provided food and beverage service in a fast-paced winery and restaurant environment.
- Assisted guests with wine selections, pairings, and menu recommendations.
- Supported private events and special functions.
- Maintained strong customer relationships and repeat clientele.
Server / Bartender
Ivy on 7th
Denver, CO
01.2019 - 01.2022
- Delivered exceptional dining and bar service in a high-volume environment.
- Prepared beverages and maintained service standards.
- Developed strong rapport with guests and contributed to repeat business.
Lead Bartender / Assistant General Manager
Cactus Jack's Saloon & Grill
Evergreen, CO
06.2010 - 09.2019
- Verified customer identification and enforced age restrictions in accordance with company policies and local laws.
- Managed multiple orders simultaneously while maintaining accuracy and efficiency during peak business hours.
- Resolved customer concerns professionally to ensure a positive guest experience.
- Collaborated with servers, kitchen staff, and management to provide seamless service.
- Opened and closed bar operations, including cash reconciliation, cleaning, and inventory counts.
Customer Service Representative
Osmosis Skincare
Evergreen, CO
01.2016 - 03.2018
- Responded to customer inquiries via phone and email.
- Updated customer accounts and maintained accurate database records.
- Processed refunds, exchanges, and account adjustments.
- Assisted customers with product information and order support.
- Maintained detailed documentation of customer interactions and resolutions.
Server
Tuscany Tavern
Evergreen, CO
01.2010 - 01.2012
- Delivered outstanding guest service and maintained a loyal customer base.
- Assisted with banquets, private parties, and special events.
- Demonstrated extensive food, wine, and spirits knowledge.
Education
GED -
Evergreen High School
Evergreen, CO04.2007
Skills
- Guest Experience & Hospitality
- Bartending & Mixology
- Food, Wine & Spirits Knowledge
- High-Volume Service
- Customer Retention
- Team Leadership
- Staff Training & Development
- Restaurant Operations
- Event & Banquet Service
- Cash Handling & Reconciliation
- POS Systems
- Scheduling & Labor Management
- Conflict Resolution
- Upselling & Sales
- Inventory Management
- Vendor Relations
Certification
TIPS Certified
Timeline
Front of House Manager / Bar Manager
Cactus Jack's Saloon & Grill
03.2025 - 02.2026
Bartender
WoodCellar Bar & Grill
08.2024 - 04.2025
Veterinary Assistant / Front Desk Receptionist
Evergreen Animal Hospital
09.2022 - 09.2024
Bartender / Server
Logan Street Bar & Carboy Winery
09.2019 - 07.2022
Server / Bartender
Ivy on 7th
01.2019 - 01.2022
Customer Service Representative
Osmosis Skincare
01.2016 - 03.2018
Lead Bartender / Assistant General Manager
Cactus Jack's Saloon & Grill
06.2010 - 09.2019
Server
Tuscany Tavern
01.2010 - 01.2012
GED -
Evergreen High School