Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Veronica Perez

Envigado ,Antioquia

Summary

Energetic, motivated, ambitious and customer-oriented individual, Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.

Overview

11
11
years of professional experience

Work History

Commercial Sales Representative

Aromas med spa
Weston , Fl
05.2024 - Current
  • Provided technical advice on products or services that meet customer requirements.
  • Researched current industry trends in order to provide insights into how best to approach a particular market segment.
  • Developed promotional materials such as brochures, flyers, videos, aimed at increasing customer engagement.
  • Participated in meetings with suppliers regarding price negotiations and contract terms.
  • Managed customer interactions to ensure satisfaction and successful resolution of disputes.
  • Hosted and attended community outreach events to attract new clients and extend corporate brand.
  • Conducted comprehensive market research to identify industry trends and business opportunities.
  • Collaborated with marketing team to create promotional materials for target customers.
  • Prospected potential customers by cold calling businesses and individuals to introduce products and services.
  • Followed up on leads generated from marketing campaigns or other sources in order to increase sales opportunities for the company.
  • Utilized sales techniques to persuade customers to purchase product or service packages.
  • Developed and maintained relationships with clients through effective communication on the phone.
  • following up clients to ensure satisfaction with services or products.

Customer Service Representative

Triton Logistics
Miami
01.2021 - 03.2023
  • Answered incoming calls and emails, providing frontline customer support or assistance with Triton warehouse & drayage services.
  • Escalated customer drayage issues to supervisors for immediate rectification.
  • Driver onboarding (Posted drivers wanted ads on different job sites platforms and work with several recruitment companies)
  • Maintained organized & updated Triton driver information such us (Twic card, CDL, truck registration)
  • Developed strong customer relationships with our 3PL and Freight forwards to encourage repeat warehouse and drayage business through our bi weekly email blast on our current and new services.
  • Set up new customer accounts in our transportation management system (TMS) sent by sales rep.

Office Manager

Fla Pro Painting
Miami
05.2015 - 11.2020
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Used judgment and initiative in handling confidential matters and requests.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Delegated work to staff, setting priorities and goals.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Manage, schedule and coordinate appointments between customers and technicians.
  • Schedule between 30-40 estimates per week: averaged 40 service customer calls daily.
  • Provide processing and operational support to the owner.

Esthetician

Lorei Medical Spa
Weston
09.2013 - 10.2014
  • Built positive client relationships and guided clients through treatments.
  • Provided excellent customer service and skincare treatments to clients.
  • Set up patient rooms and sterilized equipment.
  • Recommended home care regimen for desired results.
  • Educated clients on skin care procedures and products.
  • Designed customized facial and body treatments meeting individual client needs.
  • Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
  • Answered multi-line phone, returned clients calls and scheduled appointments.
  • Educated clients on skin conditions, treatments and products to grow sales.
  • Assisted with operational activities such as inventory control, loss prevention and compliance.
  • Collaborated with marketing team to create promotional displays for special events or sales campaigns.

Education

Real Estate

Gold Coast School
Miami, FL
06.2014

Esthetician

Margate School of Beauty Inc
Pompano Beach, FL
06.2013

Mass Communications

Universidad Eafit
Colombia
2011

Skills

  • Excellent communication and interpersonal skills
  • Ability to work efficiently in a fast-paced environment
  • Strong attention to detail and accuracy
  • Team player with a positive attitude
  • Knowledge of food safety and hygiene standards
  • Credit Card Payment Processing
  • Data Entry
  • Customer Data Confidentiality
  • Building Customer Trust and Loyalty
  • Upselling Products and Services
  • Multitasking and Prioritization
  • Responding to Difficult Customers
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Inbound and Outbound Calling
  • Sales Expertise
  • Customer Relations
  • High-Energy Attitude

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Commercial Sales Representative

Aromas med spa
05.2024 - Current

Customer Service Representative

Triton Logistics
01.2021 - 03.2023

Office Manager

Fla Pro Painting
05.2015 - 11.2020

Esthetician

Lorei Medical Spa
09.2013 - 10.2014

Real Estate

Gold Coast School

Esthetician

Margate School of Beauty Inc

Mass Communications

Universidad Eafit

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