- DIY and Home Improvement
- Outdoor Recreation
- Volunteering
- Backpacking and Hiking
- Gym Workouts
- Team Sports
- Camping
- Running
Veronica Martinez
Colorado Springs
Summary
Dynamic sales representative with a proven ability to balance customer needs while driving new sales, consistently achieving and surpassing targets. Expertise in building strong, long-term client relationships fosters loyalty and enhances customer satisfaction. Results-oriented professional dedicated to delivering exceptional service, adept at engaging with customers to establish rapport and close deals effectively. Highly organized and dependable, capable of managing multiple priorities with a positive attitude and commitment to team success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
Timbers Diversified Wood Products
08.2025 - Current
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Used CRM software to maintain detailed contact logs and account records.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
Bartender and Server
Bristol Brewing Company
07.2024 - 10.2025
- Experienced bartender with a strong passion for craft beer and knowledge of diverse beer styles, brewing techniques, and flavor profiles. Skilled in guiding guests through rotating tap lists, offering thoughtful recommendations, and creating a welcoming, laid back environment. Adept at handling busy shifts, managing POS systems, and ensuring a clean, organized bar. Dedicated to delivering excellent customer service while promoting a love for quality, locally sourced brews.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Assisted with inventorying beverage stock and bar supplies.
Account Support Specialist
Foxworth-Galbraith Lumber Company
08.2021 - 04.2025
- Act as a key point of contact for contractors, builders, and DIY customers, ensuring accurate and timely support for all account-related inquiries. Also assisted sales and outside sales representative with order processing, pricing quotes, product availability and delivery schedule. Responded to product questions and provided recommendations based on inventory levels, lumber grades and client needs. Monitored open orders and backorders, updating customers on status and expected delivery timelines.
Pro Sales Specialist
Lowe's Home Improvement
01.2020 - 08.2021
- Act as the main point of contact for contractors and other professional customers, helping with orders, product recommendations, and account support. Also processed large and custom orders. Handled bulk orders, special orders, and delivery coordination. Developed ongoing relationships with local pros to encourage loyalty and repeat business. Educated contractors on Lowe's pro services, such as volume discounts, credit programs, and tool rentals. Ensured pro-related products are well-stocked, clearly labeled and merchandised effectively.
Lead Sales Associate
CO Lumber
01.2018 - 08.2020
- Acted as a go-to for other associates during shifts, helping with questions and guiding tasks. Lead by example in customer engagement, sales performance, and store appearance. Provided excellent customer service by helping shoppers find products and making personalized recommendations. Proficient at recognizing different types of wood work and woods to provide to customers.
Education
No Degree - Construction Project Management
Colorado State University
PuebloAssociate of Arts - Journalism And Mass Communication
Colorado State University
Pueblo, COSkills
- Salesforce CRM
- Product knowledge
- Upselling and cross selling
- Documentation and reporting
- Customer relationship management
- Email and phone etiquette
- Analytical problem solver
- Cheerful and energetic
- Customer service
- Regional sales
- Rapport building
Accomplishments
- Achieved higher millwork sales by completing relationships with contractors and committing with accuracy and efficiency.
Certification
Certified Forklift Operator
Interests
Timeline
Inside Sales Representative
Timbers Diversified Wood Products
08.2025 - Current
Bartender and Server
Bristol Brewing Company
07.2024 - 10.2025
Account Support Specialist
Foxworth-Galbraith Lumber Company
08.2021 - 04.2025
Pro Sales Specialist
Lowe's Home Improvement
01.2020 - 08.2021
Lead Sales Associate
CO Lumber
01.2018 - 08.2020
No Degree - Construction Project Management
Colorado State University
Associate of Arts - Journalism And Mass Communication
Colorado State University
Employee of the month
While I was working at Lowe's as the Department Supervisor, I was awarded employee of the month, twice, within 6 months for increasing sales and accelerated progression.