Veronica Martinez
Colorado Springs,CO
Summary
With 15 years of retail experience, I offer extensive knowledge in sales, leadership, and customer service. Seeking a corporate working environment that values and acknowledges exceptional performance. Demonstrated unwavering dedication to customer service, resulting in the establishment of strong relationships, effective resolution of complex issues, and the cultivation of customer loyalty. Possess a solid background in project management, overseeing construction phases from initiation to completion. Utilize strong organizational skills to ensure projects remain on track and within budget. Proven track record of effective communication and collaboration with team members and stakeholders.
Overview
12
12
years of professional experience
Work History
Server/Merchandise Associate
Bristol Brewing
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Account Support Specialist
Foxworth-Galbraith Lumber & Building Materials
08.2021 - Current
- Responsible for developing and building client accounts to increase sales with the company.
- Responds to client needs, building relationships, quoting orders, tracking and following up on order.
- Obtains current information on economic needs, technical procedures and governmental regulations.
- Responds to groups of managers, clients, customers and potential buyers.
- Arrange and organize meetings, answering emails, and maintaining files.
- Developed strong relationships with clients, leading to higher retention rates and increased referrals.
- Enhanced client satisfaction by addressing and resolving account-related issues promptly.
- Maintained up-to-date knowledge of industry trends, enabling informed recommendations on suitable products or services for each client''s needs.
- Provided exceptional customer service, consistently exceeding client expectations and building long-lasting relationships.
- Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.
Contractor Sales
Lowes Homes Improvement
01.2020 - 08.2021
- Served as a guide and consultant to every contractor.
- Networked with contractors through various programs to maintain relationships, provided updated quotes, scheduled productivity and followed up with orders.
- Maintained office clerical work: set up meetings, data entry, greet and answered phone calls.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Consulted with customers to assess needs and propose optimal solutions.
- Established long-term relationships with clients, resulting in increased repeat business.
- Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Lead Sales
CO Lumber
01.2018 - 08.2020
- Worked closely with the marketing and selling team to produce concepts for clients.
- Maintained a clean, orderly work area throughout store.
- Responsible for engaging in new clients, maintaining current clientele, and responsible for maintaining up to date files for clients.
- Worked with various computer programs to maintain up to date on current products, new incoming products and innovative ideas.
- Lead sales team in achieving quarterly goals by providing coaching, training, and support as required.
- Trained new hires on best practices for achieving success in the role of Lead Sales Specialist.
Department Manager- Various Departments
Lowe's Home Improvement
01.2013 - 08.2018
- Responsible for developing and building customer accounts to increase sales with the company.
- Developing policies and processes, managing staff and providing guidance.
- Devised strategies to increase productivity and improve operations, communicating with the team regularly.
- Recruited and trained new staff and staff that wanted to be cross trained.
- Resolved escalated customer complaints or queries.
- Clarified needs and developed solutions.
- Conducted inventory management, area recovery and stock recovery.
- Inspired team involvement and customer interactions.
- Customer-focused behavior and goal attainment.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
No Degree - Construction Project Management
Colorado State University
Pueblo, COMass Communications - Journalism
Colorado State University-Pueblo
01.2008
High School Diploma -
Pueblo West High School
01.2006
Skills
- Organization
- Confidentiality
- Patient
- Energetic
- Eager
- Consistent
- Adaptive
- Motivation
- Goal Setting
- Strategic Planning
- Collaboration
- Flexible
- Initiative
- Calm
- Critical Thinking
- Guest engagement
- Exceptional customer service
- Sales techniques
- Order management
- Task prioritization
- Attention to detail
Timeline
Server/Merchandise Associate
Bristol Brewing
07.2024 - Current
Account Support Specialist
Foxworth-Galbraith Lumber & Building Materials
08.2021 - Current
Contractor Sales
Lowes Homes Improvement
01.2020 - 08.2021
Lead Sales
CO Lumber
01.2018 - 08.2020
Department Manager- Various Departments
Lowe's Home Improvement
01.2013 - 08.2018
High School Diploma -
Pueblo West High School
No Degree - Construction Project Management
Colorado State University
Mass Communications - Journalism
Colorado State University-Pueblo
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