Veronica Gallant
Greeley
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medicare Specialist // Customer Support Specialist
HealthSherpa
05.2023 - 12.2024
- Achieved licensure in Life & Health for all 50 states.
- Informed consumers about Medicare policies and compliance regulations.
- Performed needs assessments to ensure alignment of Medicare plans with consumer needs.
- Facilitated connections to local resources for Medicaid benefits and housing assistance.
- Monitored customers for potential changes impacting their services.
- Partnered with operational areas to maintain high service standards in the Medicare division.
- Executed Health Risk Assessments to bolster customer relations.
Licensed Medicare Sales Agent
SelectQuote Insurance Services
08.2021 - 05.2022
- Met monthly sales targets by increasing applications submitted and improving conversion rates.
- Demonstrated Medicare Advantage, Medicare Supplements, Prescription Drug Plans, and Specialty offerings to potential clients.
- Contributed to marketing and educational efforts within Medicare and Individual Programs.
- Provided education to Medicare-eligible individuals following NAIC guidelines and CMS regulations.
- Earned over $200 in prizes throughout AEP season.
Business Supervisor
The Midland Group
01.2017 - 05.2019
- Oversaw employee performance related to patient and staff interactions, ensuring daily operational needs were satisfied.
- Addressed any issues or complaints between hospital and community stakeholders effectively.
- Engaged in monthly evaluation meetings to review performance data and operational numbers.
- Functioned as a primary resource at Banner Health hospital for patient, billing, and case management concerns.
- Analyzed confidential medical information to support decision-making processes.
- Interviewed patients and medical staff for comprehensive assessments of public benefit qualifications.
- Reviewed billing discrepancies using hospital database to ensure accuracy in payments via public benefits.
Victim Advocate
Victim Outreach Incorporated
03.2015 - 06.2016
- Coordinated interactions between multiple Police Departments, mental health services, and crisis centers in Jefferson County.
- Responded on-scene 24/7 at law enforcement's request to assist victims.
- Assessed violent crime reports from victims and witnesses to ensure thorough investigations.
- Informed victims of violent crimes about legal processes and available resources for support.
- Guided clients through protective order applications and represented them in court proceedings.
- Gathered restitution data from victims and explored compensation options for damages.
- Networked with crime victim advocacy programs to strengthen community support systems
Intake Specialist
Larimer County
02.2014 - 02.2015
- Documented incoming calls and walk-ins related to suspected child or adult abuse or neglect.
- Utilized prescribed formats during interviews to gather critical information on risk assessment.
- Evaluated incident reports for urgency, forwarding high-risk cases to supervisors for action.
- Provided immediate crisis intervention and connected individuals with necessary service providers.
- Educated parents and citizens about reporting procedures and recommended actions for incidents.
- Compiled case records, creating summaries, correspondence, and histories for distribution.
- Performed in-office assessments through interviews to develop referral recommendations.
- Screened juveniles' backgrounds in Larimer County, coordinating legal paperwork with law enforcement.
Case Manager
Larimer County
09.2012 - 02.2014
- Coordinated supervised parenting time for families in Child Protective Services, making decisions on visit terminations as needed.
- Established supportive relationships with parents to promote goal-setting and life skills.
- Reported visitation outcomes orally to Case Workers while ensuring accurate written documentation in TRAILS.
- Evaluated family needs, facilitating connections to appropriate community resources.
- Transported children to supervised parenting visits at DHS, community centers, or homes.
- Monitored safety and well-being of children during parent interactions.
- Managed documentation and meetings effectively, ensuring seamless communication among foster/kin parents and social services.
Education
Bachelor of Science - Family Studies & Human Development
University of Arizona
Tucson, AZ05-2009
Skills
- Health benefits analysis
- Bilingual communication
- Customer service
- Insurance expertise
- Salesforce proficiency
- Life insurance planning
- Client relationship management
- Medicare compliance
- Client education
Certification
- Accident And Health Agent, 10/01/20, 10/01/26
- Life Insurance License, 10/01/20, 10/01/26
Languages
Spanish
Professional
Timeline
Medicare Specialist // Customer Support Specialist
HealthSherpa
05.2023 - 12.2024
Licensed Medicare Sales Agent
SelectQuote Insurance Services
08.2021 - 05.2022
Business Supervisor
The Midland Group
01.2017 - 05.2019
Victim Advocate
Victim Outreach Incorporated
03.2015 - 06.2016
Intake Specialist
Larimer County
02.2014 - 02.2015
Case Manager
Larimer County
09.2012 - 02.2014
Bachelor of Science - Family Studies & Human Development
University of Arizona
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