Veronica Aguilar
Pueblo
Summary
Dedicated and responsive professional with proven skills in classroom management, behavior modification, and individualized support. Comfortable working with students of different skill levels to promote learning and boost educational success. Serves as a role model by using growth mindset to develop young minds and inspire love of learning. Effective at operating in fast-paced, demanding restaurant settings. Proficient at working with a wide variety of people from diverse backgrounds.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hostess
Texas Roadhouse
Pueblo
11.2024 - Current
- Greeted and seated customers, ensuring a welcoming atmosphere.
- Managed waitlists using restaurant management software.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Trained new staff on hosting procedures and guest interactions.
- Accommodated guests with various needs to promote comfortable dining experience.
- Answered telephone calls to provide dining information and add guests to the waitlist.
Substitute Teacher
Pueblo School District 60
Pueblo
03.2023 - Current
- Managing classroom behavior and maintaining a positive learning environment.
- Adapting teaching methods and materials to accommodate diverse learning styles and abilities.
- Keeping accurate records of student attendance, grades, and progress.
- Collaborating with other teachers and staff members to address individual student needs or concerns.
Barista Trainer
Starbucks
Pueblo
08.2020 - 09.2024
- Creating meaningful connections with customers so that they feel welcome and return to our location.
- Training new partners to be effective workers.
- Upholding food and safety standards to ensure a healthy and safe workplace environment.
- Crafting customer beverages and food to meet customer expectations for accuracy and quality.
- Using de-escalation techniques to mitigate negative reactions from customers.
- Handling cash and returning accurate amounts of change.
German and Spanish Tutor
University of Colorado Colorado Springs
Colorado Springs
02.2022 - 12.2022
- Positively interacting with all students who visit the language center.
- Cleaning up after hours to ensure a clean and safe learning environment.
- Taking phone calls and responding to feedback, questions, and suggestions.
- Attending meetings and communicating effectively with other team members to improve our service.
Education
Master of Social Work -
Syracuse University
Syracuse, NY12-2028
Bachelor of Arts - Psychology
University of Colorado Colorado Springs
Colorado Springs, CO12-2022
High School Diploma -
Centennial High School
Pueblo, CO06-2019
Skills
- Lesson Plan Implementation
- Records Management
- Adaptable
- Cross-cultural communication
- Individualized care
- Health codes compliance
- Leadership experience
- Creative problem solving
- Sales proficiency
- Order Taking
Certification
- Graduated Summa Cum Laude from the University of Colorado Springs
- Starbucks Partner of the Quarter, Feb 2021
- Certified C2 in Spanish, C1 in German
Education and Training
other,other
References
- Maya Douglas, Starbucks Store Manager, (719) 629-6377
- Sabine Moosbrugger, German Teacher, Pueblo School District 60, (719) 406-2553
- Robin King, Elementary Teacher, Pueblo School District 60, (719) 671-1397
Languages
- Spanish
- German
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Hostess
Texas Roadhouse
11.2024 - Current
Substitute Teacher
Pueblo School District 60
03.2023 - Current
German and Spanish Tutor
University of Colorado Colorado Springs
02.2022 - 12.2022
Barista Trainer
Starbucks
08.2020 - 09.2024
Master of Social Work -
Syracuse University
Bachelor of Arts - Psychology
University of Colorado Colorado Springs
High School Diploma -
Centennial High School