Velia Barrera
Lakewood,CO
Summary
Dedicated Administrative professional with a strong background in communication, team building, medical terminology, scheduling and employee relations. Happy and ready to bring 7 years of relevant work experience to your team.
Not only am I bilingual, but I also provide an extensive medical services background and a strong work ethic with a proven ability to quickly learn new skills, excel in a fast-paced environment and bring new ideas to the team as needed. With determination and eagerness I am looking forward to contributing to your company as a valuable addition to the team.
Overview
7
7
years of professional experience
Work History
PA Specialized Scheduling Coordinator
Care Options for Kids
07.2023 - Current
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversee transitions of care for patients to new clinicians
- Manage queue of patients between 40-80 at any time
- Meet documentation and communication standards
- Maintain effective and courteous communications with clinical coworkers and office coworkers
- Meet personal and professional goals on a weekly basis
- Identify and resolve any scheduling issues in a timely manner
- Enter and maintain accurate information and communication notes in EMR
- Maintain confidentiality with protected health information
- Lead by example with excellent customer service, communicate in a positive and effective manner with families, clinicians and team
- Other duties as assigned.
MVA Billing Specialist
Continuum Solutions
08.2022 - 08.2023
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Set-up and process new accounts daily
- Worked with multiple departments to check proper billing information.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Handled account payments and provided information regarding outstanding balances.
- Effectively use company systems and technologies to successfully enter content information and verify information received
- Effectively communicate with patients, attorneys, and insurance carriers
- Establish and maintain a positive working relationship with internal and external partners
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Review and obtain claim information
- Work closely with claims adjusters and attorneys regarding auto accident claims and hospital bills
- Basic accounting understanding
- Knowledge of EMRs; comfortably working within the system
- Display quality work, integrity, and ethical decision-making during all work assignments
- Have knowledge of basic ICD-10 codes in EPIC systems
- Display the ability to problem-solve
- Work in a team environment handling complex high volume work
- Adhere to high standards of accountability, confidentiality (HIPAA compliant), and professionalism while dealing with medical and financial information.
Patient Care Coordinator/Lab Manager
Connect Hearing
05.2021 - 08.2022
- Place outbound calls to current and former patients for the purpose of maintaining the schedule and making it as effective as possible
- Trained new staff on filing, phone etiquette and other office duties.
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Provide support to patients; answer questions, check patients in/out, and collect and process payments
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Process New hires and ready necessary paperwork
- Process New patients and setting up accounts and profiles within EMR system
- Assist in interviews and conduct group interviews for our office
- Process patient orders, receive all orders and verify pick up, input information into system
- Schedule patients for minor repairs, replacement parts, clean and checks
- Manage inventory, order/monitor stock, and submit supply orders as needed
- Assist with event planning and logistics for at least 1 community outreach event per month
- Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
- Set and oversaw quality assurance guidelines for laboratory work.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Operate in compliance with all local, state and Federal laws as well as Company policy and compliance Standards.
Caregiver (PRN)
Assisting Hands Home Healthcare
03.2020 - 02.2022
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted patients with self-administered medications.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Built strong relationships with clients to deliver emotional support and companionship.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Recorded status and duties completed in logbooks for management.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Patient Care Coordinator/Billing Specialist
South OB GYN
11.2020 - 05.2021
- Administrative work as needed
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Organized patient records and database to facilitate information storage and retrieval.
- Trained new staff on filing, phone etiquette and other office duties.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Work for a team of 11 providers
- Review ICD-10 codes for procedures and visits
- Create balance sheet for patients explaining procedure costs and coverages.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Researched and resolved billing discrepancies to enable accurate billing.
- Liaised between patients, insurance companies, and billing office.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
Caregiver
Belmar Nursing Home
07.2020 - 09.2020
- Provided safe mobility support to help patients move around personal and public spaces.
- Built strong relationships with clients to deliver emotional support and companionship.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Any extra tasks that need to be done.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Executive Administrative Assistant /Administrative HR Assistant
24/7 Healthcare
01.2018 - 03.2019
- Reception and Project based work
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and coordinated conferences and monthly meetings.
- Personal Assistant to HR Manager
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Handled administrative aspects of new employee onboarding in conjunction with HR.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Handled confidential and sensitive information with discretion and tact.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Hire on packets and anything else HR may need.
- Facilitated training and onboarding for incoming office staff.
Education
High School Diploma -
Bear Creek High School
Lakewood, CO05.2018
Skills
- Staff Coordination
- Calendar coordination
- Project Scheduling
- Quality Assurance
- Teamwork and Collaboration
- Strong Work Ethic
- Administrative Support
- Timesheet Management
- Data Entry
- HR understanding
Languages
Spanish
Native or Bilingual
Timeline
PA Specialized Scheduling Coordinator
Care Options for Kids
07.2023 - Current
MVA Billing Specialist
Continuum Solutions
08.2022 - 08.2023
Patient Care Coordinator/Lab Manager
Connect Hearing
05.2021 - 08.2022
Patient Care Coordinator/Billing Specialist
South OB GYN
11.2020 - 05.2021
Caregiver
Belmar Nursing Home
07.2020 - 09.2020
Caregiver (PRN)
Assisting Hands Home Healthcare
03.2020 - 02.2022
Executive Administrative Assistant /Administrative HR Assistant
24/7 Healthcare
01.2018 - 03.2019
High School Diploma -
Bear Creek High School
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