Vanessa Isabel Mercado Osorio
Barranquilla
Summary
I'm Vanessa, an experienced customer service professional. My focus is to effectively solve problems, provide personalized solutions and deliver an exceptional experience to every customer. I am empathetic, patient and always maintain a positive attitude, even under pressure. My goal is to make every interaction a memorable experience.
Overview
1
1
year of professional experience
Work History
ASSOCIATE ACCOUNT MANAGEMENT
Sutherland Global
10.2023 - 05.2024
I worked as a collection agent performing functions such as contacting debtors, negotiating payments, recording and detailed follow-up of previous contacts including promises to pay, agreements reached and any other relevant information to help settling the debt in a more efficient way.
Education
Licenciatura en Ciencias Naturales -
Universidad del Atlántico
Programación de Software -
SENA
Finalizado-2018 -
Bachiller
Skills
- Powerful negotiator
- Goals and performance
- Teamwork and Collaboration
- Customer Satisfaction
- Business growth and retention
- Performance Tracking
Citizenship Id
1.001.916.054
Personal Information
- Date of Birth: 01/06/02
- Gender: Femenino
- Marital Status: Soltero
References
- Kevin Andrés Salcedo Martínez, Great Minds, Docente, kevin969800@hotmail.com, 3007249736
- Jaime Arturo Zapata Osorio, Jaime Zapata, Diseñador Gráfico, 3004243434
- Adriana Castillo, Psicóloga, 3126147310
- Samuel Elias Ayus, Smart Office, TEAM MANAGER, 3015699970
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
ASSOCIATE ACCOUNT MANAGEMENT
Sutherland Global
10.2023 - 05.2024
Licenciatura en Ciencias Naturales -
Universidad del Atlántico
Programación de Software -
SENA
Finalizado-2018 -
Bachiller
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