Vanessa Williams
Johnstown,CO
Summary
Versatile licensed insurance agent with experience in customer service and sales across various sectors. Proven expertise in negotiating favorable insurance terms, analyzing policy options, and providing tailored solutions to clients. Demonstrated leadership in managing operations and enhancing client relationships, consistently delivering high-quality service and support.
Overview
17
17
years of professional experience
Work History
Licensed Insurance Agent
Agility Insurance
02.2025 - Current
- Managed 150-200 outgoing calls a day
- Collaborated with underwriters to negotiate favorable terms for clients' insurance policies
- Processed policy changes, endorsements, cancellations, and renewals accurately and efficiently
- Analyzed insurance policies and coverage options to ensure clients had appropriate levels of protection
- Provided personalized insurance solutions to clients based on their individual needs and risk profiles
Real Estate Agent
LoKation Real Estate
11.2023 - Current
- Conducted market analysis to determine fair listing prices
- Created and implemented marketing strategies to attract potential buyers
- Advocate on behalf of clients to ensure their needs are met
- Maintained relationships with clients through excellent customer service
- Managed 100 outgoing calls a day
Rideshare/Delivery Driver
DoorDash, Uber, Grubhub, Lyft
07.2021 - 11.2024
- Safe and courteous transportation services
- Maintained high ratings and positive reviews
- Managed cash transactions and kept accurate records
- Navigated efficiently using GPS technology
- Ensured cleanliness and maintenance of vehicle
- Completed required training and background checks
Substitute Educator
ESS
04.2023 - 09.2024
- Implemented engaging lesson plans as per teacher's instructions
- Managed classroom behavior and maintained positive learning environment
- Adapted to different grade levels and subject areas
- Supported student's academic growth through individualized instruction
Paraprofessional
Milwaukee Public Schools
12.2019 - 02.2021
- Supported student academic and social-emotional growth
- Worked closely with teachers to create lesson plans
- Provided one-on-one and small group instruction
- Assisted with classroom management and behavior interventions
Owner Operator
Beyond Mink Hair Extentions
08.2018 - 09.2019
- Managed day-to-day operations including 100 outgoing calls a day
- Ensured high-quality products and service
- Maintained inventory levels
- Provided excellent customer service
- Developed marketing strategies
- Increased client base through strategic partnerships
- Maintained financial records and budget
Customer Care Representative
Time Warner Cable
08.2015 - 12.2015
- As a Customer Care Representative at Time Warner Cable, I had the opportunity to provide exceptional customer service to clients on a daily basis. Through active listening and problem-solving skills, I was able to effectively address and resolve customer inquiries and concerns in a timely manner.
- Responded to high volume of customer calls
- Utilized company database to track customer accounts
- Provided technical support for cable and internet services
- Collaborated with team members to meet customer satisfaction goals
Resident Assistant
Five star Quality Care
08.2010 - 02.2011
- Fostered positive relationships with residents
- Promoted independence and dignity
- Strong communication and problem-solving skills
- Maintained resident confidentiality
- Conducted regular safety checks
Resident Assistant
Phoenix Care Worker
06.2008 - 08.2010
- Conducted regular check-ins with residents
- Assisted with daily activities and personal care
- Organized and led recreational events for residents
- Collaborated with team members to create a positive living environment
Education
Bachelor of Science - Business Administration
Front Range Community College
Fort Collins05-2026
Associate's degree - Business
Cardinal Stritch University
Milwaukee, WI12.2014
Skills
- Strong understanding of software tools
- Problem-solving in customer interactions
- Systematic organizational abilities
- Interpersonal communication proficiency
- Negotiation expertise
- Adept at managing disagreements
- Proficient in prioritizing tasks
- Collaborative teamwork
- Strong focus on accuracy
- Efficient problem resolution
- Strategic leadership
- Effective presentation skills
- Business development skills
Timeline
Licensed Insurance Agent
Agility Insurance
02.2025 - Current
Real Estate Agent
LoKation Real Estate
11.2023 - Current
Substitute Educator
ESS
04.2023 - 09.2024
Rideshare/Delivery Driver
DoorDash, Uber, Grubhub, Lyft
07.2021 - 11.2024
Paraprofessional
Milwaukee Public Schools
12.2019 - 02.2021
Owner Operator
Beyond Mink Hair Extentions
08.2018 - 09.2019
Customer Care Representative
Time Warner Cable
08.2015 - 12.2015
Resident Assistant
Five star Quality Care
08.2010 - 02.2011
Resident Assistant
Phoenix Care Worker
06.2008 - 08.2010
Associate's degree - Business
Cardinal Stritch University
Bachelor of Science - Business Administration
Front Range Community College
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