Vanessa McNair
Fife
Summary
Seeking to maintain a part-time position that offers professional challenges utilizing interpersonal skills. Organized and dependable candidate, who is successful at managing multiple priorities with a passion for helping others.
Overview
18
18
years of professional experience
Work History
Treatment Coordinator
Benca & Gee Dental Wellness
04.2024 - 08.2024
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual's needs.
- Improved patient retention by providing excellent customer service and establishing rapport with clients.
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Assisted dentists in delivering optimal care through thorough documentation of patient histories and treatment progress.
- Streamlined dental office operations through efficient scheduling and coordinating appointments.
- Ensured regulatory compliance by keeping up-to-date with industry standards, policies, and procedures related to dental treatments and operations.
- Facilitated patient referrals to other healthcare providers when necessary, fostering strong professional relationships within the dental community.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Obtained payments from patients and scanned identification and insurance cards.
Paralegal
Siebenaler Law
08.2019 - 01.2023
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
- Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
- Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
- Conducted detailed client intakes and entered information into company database.
- Promoted a positive work environment by providing training and guidance to junior paralegals or interns as needed.
- Maintained up-to-date knowledge of changes in laws or regulations relevant to practice areas through continuous professional development opportunities such as seminars or webinars.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Edited and proofread legal documents to verify accuracy.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Communicated with clients to keep all parties informed on case updates.
- Oversaw marketing initiatives to drive consistent revenue growth.
- Decorated office for upcoming holidays (Halloween, Thanksgiving, Christmas)
Scheduling Coordinator
Dr. Jeffrey Kashner
02.2007 - 06.2012
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times
- Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes
- Fostered strong relationships with patients, ensuring a positive experience throughout their care journey
- Reduced no-show rates by implementing reminder calls and text messages for upcoming appointments
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling
- Trained new staff members on scheduling protocols, contributing to a well-prepared team of patient coordinators
- Handled confidential patient information professionally, adhering to HIPAA regulations at all times
- Used Dolphin software to schedule patients
- Confirmed appointments and followed up with patients to reschedule missed appointments
- Processed payments from patients and scanned identification and insurance cards
- Completed administrative patient intakes with insurance information and mandated forms
- Performed additional tasks as needed such as marketing, deliveries, and managing team outings
Education
Certificate of Completion: Orthodontic Assisting -
Academy of Orthodontic Assisting
High School Diploma -
Mt. Rainier High School
Skills
- Problem-Solving
- Strong Work Ethic
- Attention to Detail
- Effective Multitasking
- Teamwork and Collaboration
- Customer Service
- Organizational Skills
Timeline
Treatment Coordinator
Benca & Gee Dental Wellness
04.2024 - 08.2024
Paralegal
Siebenaler Law
08.2019 - 01.2023
Scheduling Coordinator
Dr. Jeffrey Kashner
02.2007 - 06.2012
Certificate of Completion: Orthodontic Assisting -
Academy of Orthodontic Assisting
High School Diploma -
Mt. Rainier High School
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