Vanessa Maldonado
Colorado Springs
Summary
Dynamic Patient Access Representative with a proven track record at UCHealth Memorial Central, excelling in regulatory compliance and customer service excellence. Skilled in Epic systems training, I have successfully enhanced operational efficiency and fostered cross-functional collaboration, ensuring seamless patient flow and high-quality service in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Patient Access Representative
UCHealth Memorial Central
Colorado Springs
01.2025 - Current
- Register patients, verify insurance, and ensure accurate data entry in a high-volume ED setting.
- Maintain HIPAA compliance and deliver exceptional service under pressure.
- Collaborate with clinical teams to support efficient patient flow.
Epic Systems Trainer
UCHealth Memorial Hospital
Colorado Springs
09.2018 - Current
- Trained staff on Epic EMR workflows to improve accuracy and efficiency.
- Created job aids and training materials; supported compliance and adoption.
Front Lead Office Administrator / Co-Owner
Full Throttle Auto
Colorado Springs
01.2017 - Current
- Company Overview: A family-owned automotive business established in 2006.
- Assumed full leadership of a family-owned automotive business established in 2006.
- Restored operations within one week after unexpected closure and sustained growth since 2017.
- Manage payroll, inventory, scheduling, vendor coordination, and day-to-day office operations.
- Deliver high-quality customer service and maintain long-term client relationships.
- Oversee compliance, operational efficiency, and basic financial accuracy.
- A family-owned automotive business established in 2006.
Pharmacy Technician (Inpatient and Outpatient)
Various
Colorado Springs
01.2011 - 01.2025
- Prepared, verified, and dispensed medications in inpatient and outpatient environments.
- Managed patient records, insurance authorizations, and prescription processing.
- Trained and mentored new technicians; ensured adherence to safety and regulatory standards.
Education
Bachelor's - Business (Human Resources)
University Colorado Colorado Springs
Colorado Springs, CO08.2025
Associate of Applied Science - Radiologic Technology
Pueblo Community College
Pueblo, CO05-2024
Associate of General Studies - General Studies
Pikes Peak Community College
Colorado Springs, CO05-2021
Skills
- Leadership and team training
- Payroll and inventory management
- Epic systems training and support
- Regulatory compliance
- Customer service excellence
- Process improvement
- Confidential information management
- Appointment scheduling
- Cross-functional collaboration
- Small business operations
Affiliations
National Society of Leadership and Success (NSLS), Leadership recognition for goal setting and professional development.
Accomplishments
- National Society Leadership Success
Timeline
Patient Access Representative
UCHealth Memorial Central
01.2025 - Current
Epic Systems Trainer
UCHealth Memorial Hospital
09.2018 - Current
Front Lead Office Administrator / Co-Owner
Full Throttle Auto
01.2017 - Current
Pharmacy Technician (Inpatient and Outpatient)
Various
01.2011 - 01.2025
Bachelor's - Business (Human Resources)
University Colorado Colorado Springs
Associate of Applied Science - Radiologic Technology
Pueblo Community College
Associate of General Studies - General Studies
Pikes Peak Community College
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