Vanessa Laura Velarde Silva
Santiago de Surco,DC
Summary
Seasoned Payments Manager with a proven track record at NTT DATA, Inc., where I spearheaded vendor negotiations to slash costs significantly. At Banco Falabella Perú, I excelled in leading cross-functional teams and enhancing customer satisfaction through strategic IT project management and exemplary problem-solving skills. Expert in stakeholder management and risk planning, I consistently deliver projects on time and under budget.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Payments Manager
NTT DATA, Inc.
06.2024 - Current
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Sub Gerente de Desarrollo TI
Banco Falabella Perú
08.2019 - 05.2024
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Updated and maintained databases with current information.
Education
Curso de Gestión de personas por competencias -
Universidad de Lima
01.2019
Licenciado en Ingeniería Informática -
Universidad Nacional de Piura
01.2009
Diploma en Tecnologías Web -
Universidad de Piura
01.2009
Skills
- Liderazgo de equipos multifuncionales
- Gestión de proyectos tecnológicos (PMBOK, SCRUM)
- Negociación y gestión de stakeholders
- Planificación estratégica y gestión de riesgos
- Implementación de soluciones financieras y de TI
- Adaptabilidad y proactividad en entornos cambiantes
- Budget control
- Product management
- Project management
- Work prioritization
- Time management
- Strategic planning
- Business development
- Task delegation
Certification
- Project Management Professional (PMP), 2013, 2016
- Taller de Gestión de Riesgos PMI-RMP, PMCERTIFICA, 2016
- Taller de Planificación de Proyectos PMI-SP, PMCERTIFICA, 2015
- Diploma en Gerencia de Proyectos bajo el enfoque PMI, Universidad de Piura, 2010
Languages
- Español, nativo
- Inglés, intermedio oral y escrito
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Payments Manager
NTT DATA, Inc.
06.2024 - Current
Sub Gerente de Desarrollo TI
Banco Falabella Perú
08.2019 - 05.2024
Curso de Gestión de personas por competencias -
Universidad de Lima
Licenciado en Ingeniería Informática -
Universidad Nacional de Piura
Diploma en Tecnologías Web -
Universidad de Piura
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