Vanessa Ibarra Orozco
Englewood
Summary
Proven leader and customer service expert with a track record of enhancing team performance and customer satisfaction at Noodles and Company. Excelled in motivational leadership and analytical thinking, spearheading new strategies that significantly increased revenue. Skilled in multitasking and training, consistently delivering high-quality service and fostering a collaborative work environment.
Developed leadership and organizational skills in collaborative environment, seeking to transition into new field. Demonstrated ability to manage projects and engage effectively with diverse teams. Ready to apply transferable skills to drive success in new role.
Overview
4
4
years of professional experience
Work History
Journey Leader
Noodles and Company
05.2023 - Current
- Facilitated open channels of communication within the team, promoting collaboration and knowledge sharing among members.
- Improved team performance by implementing effective coaching strategies and personalized development plans.
- Spearheaded the development of new business strategies that resulted in increased revenue generation and enhanced client satisfaction.
- Implemented quality control measures to maintain the highest standards of service delivery across all projects undertaken by the team.
- Enhanced customer satisfaction by consistently delivering high-quality services and addressing concerns promptly.
Certified Server Trainer
Black-eyed Pea
01.2021 - 07.2022
- Collaborated with management to identify areas of improvement within the server team, developing targeted training initiatives accordingly.
- Ensured seamless integration of new hires into the team through effective onboarding processes, including orientation sessions and shadowing opportunities.
- Strengthened employee engagement by actively involving servers in decision-making processes that impacted their daily responsibilities.
- Facilitated efficient shift transitions with clear communication of daily objectives and expectations for each server role during pre-shift meetings.
Server
Black-eyed Pea
09.2020 - 12.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Host
Black-eyed Pea
08.2020 - 09.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Education
Bachelor of Science - Architecture
University of Colorado Denver
Denver, CO12-2024
Skills
- Customer service
- Motivational leadership
- Decision-making
- Multitasking
- Training and mentoring
- Reliability
- Attention to detail
- Goal oriented
- Analytical thinking
- Workflow management
Accomplishments
- Supervised teams of six to seven staff members.
Languages
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Journey Leader
Noodles and Company
05.2023 - Current
Certified Server Trainer
Black-eyed Pea
01.2021 - 07.2022
Server
Black-eyed Pea
09.2020 - 12.2020
Host
Black-eyed Pea
08.2020 - 09.2020
Bachelor of Science - Architecture
University of Colorado Denver
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