Vanessa Estrada
Denver
Summary
Results-driven leader with a strong foundation in strategic management and organizational growth. Proven ability to develop and implement effective systems, optimize operations, and elevate team performance. Recognized for adaptability, collaborative leadership, and delivering measurable results in fast-paced environments. Strong communicator and problem-solver focused on building productive, positive team cultures that support long-term success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front of House Director
Chick-fil-A
09.2016 - Current
- Supervised daily front-of-house operations, ensuring adherence to service standards and customer satisfaction.
- Trained and mentored staff on best practices in customer service and operational procedures.
- Led initiatives to enhance restaurant ambiance, resulting in increased customer satisfaction ratings.
- Facilitated leadership meetings to discuss performance goals, operational challenges, and inspire inclusivity.
- Addressed and resolved guest complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Regularly reviewed performance metrics to identify opportunities for improvement and implemented changes accordingly which resulted in increased customer satisfaction rates.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Improved staff retention by fostering a supportive work environment and providing ongoing training opportunities.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
Busser/Hostus
El Senor Sol Mexican Restaurant
05.2015 - 08.2016
- Maintained cleanliness of dining area, ensuring compliance with health and safety standards.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Established rapport with customers by providing friendly and attentive service.
Education
No Degree - Associate of Arts in Business
Red Rocks Community College
Denver, CO12-2027
High School Diploma -
Brady Exploration
Lakewood, CO05-2018
Skills
- Effective team leadership
- Hiring
- Performance evaluation
- Training and mentoring
- Restaurant operations
- Employee scheduling
- Conflict resolution
- Quality standards
- Guest relations
- Team leadership
- Critical thinking
- Problem-solving
Accomplishments
Excellence in Service Award
Led a 3-year ADP partnership at Chick-fil-A, coordinating catering operations that delivered hundreds to over 1,000 sandwiches per event at Red Rocks Amphitheatre
Certification
Food Safety certification
Languages
Spanish
Limited Working
Timeline
Front of House Director
Chick-fil-A
09.2016 - Current
Busser/Hostus
El Senor Sol Mexican Restaurant
05.2015 - 08.2016
No Degree - Associate of Arts in Business
Red Rocks Community College
High School Diploma -
Brady Exploration