Vanessa Diaz Hurtado
Denver
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Auto Glass Colorado
Denver
02.2024 - 04.2025
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Greeted visitors warmly and directed them to correct personnel or office.
- Monitored and ordered office supplies, ensuring adequate stock levels.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Responded to customer inquiries via phone, email, and in person.
- Explained policies and procedures to visitors.
- Investigated and analyzed client complaints to identify and resolve issues.
Warehouse Worker
alsco linen company
Denver
06.2022 - 05.2023
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Ensured safety protocols were followed at all times while operating machinery.
- Maintained accurate inventory records using computerized tracking systems.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Transported goods to designated areas within the warehouse facility.
- Organized warehouse space for efficient storage of products.
Shift Leader
Sonics Drive In
Denver
05.2018 - 11.2019
- Assessed reports and adjusted workflows to realign with targets.
- Scheduled staff shifts, considering peak times and individual availability.
- Assisted in training new employees on shift operations.
- Maintained positive working relationship with fellow staff and management.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Monitored inventory levels and ordered supplies as needed.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Education
High School Diploma -
Bruce Randolph High School
Denver, CO05-2022
Skills
- Customer service
- Data entry
- Office administration
- Cash handling
- Inventory management
- Communication skills
- Billing and invoicing
- Multitasking
- Multitasking Abilities
- Telephone and email etiquette
- Documentation
- Customer assistance and interaction
- Appointment scheduling
- Problem solving
Accomplishments
- Rewarded as a Bilingual fluent speaker and writter
- Customer service engagement
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Front Desk Receptionist
Auto Glass Colorado
02.2024 - 04.2025
Warehouse Worker
alsco linen company
06.2022 - 05.2023
Shift Leader
Sonics Drive In
05.2018 - 11.2019
High School Diploma -
Bruce Randolph High School
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