Valeryia Lahunova
Colorado Springs
Summary
Dedicated Assistant Property Manager offering excellent skills in overseeing all aspects of property management, including tenant relations, property maintenance, leasing, financial management, and administrative tasks . Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management. Ready to leverage training and experience to take on new professional challenges.
Overview
6
6
years of professional experience
Work History
Assistant Property Manager
Greystar Property Management
08.2022 - Current
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Developed strong relationships with vendors
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Handled tenant complaints promptly and appropriately
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Attended staff meetings and took extensive notes to share with property manager.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Followed up on delinquent tenants and coordinated collection procedures.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Collected and maintained careful records of rental payments and payment dates.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Leasing Manager
Greystar Property Management
10.2020 - Current
- Collected, completed and processed lease applications.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Trained leasing professionals on regulatory requirements, company policies and office procedures.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Explained terms of lease and amounts to be paid to tenants.
- Established key relationships with potential leasers and renters.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Front Desk Agent
Radisson Hotel
01.2019 - 10.2020
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Performed general office duties, answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests
- Direct billing room charges out to central military and government accounts.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Front Desk Agent
Hampton Inn & Suites
09.2018 - 11.2019
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained transaction security by verifying payment cards against identification.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Education
High School Diploma -
Minsk High School 5
Minsk, BelarusBachelors of Linguistics - Linguistics
Minsk State Linguistics University
Minsk, BelarusSkills
- Customer Relations
- Decision-Making Abilities
- Multilingual
- Documentation and reporting
- Local and State Laws
- Maintenance Oversight
- Multitasking and Prioritization
- Rent Pricing Optimization
- Social Media Engagement
- Attention to Detail
- Teamwork and Collaboration
- Creative and Adaptable
Timeline
Assistant Property Manager
Greystar Property Management
08.2022 - Current
Leasing Manager
Greystar Property Management
10.2020 - Current
Front Desk Agent
Radisson Hotel
01.2019 - 10.2020
Front Desk Agent
Hampton Inn & Suites
09.2018 - 11.2019
High School Diploma -
Minsk High School 5
Bachelors of Linguistics - Linguistics
Minsk State Linguistics University
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