Valery Vanegas Castellon
Miami,MAG
Summary
I’m recognized for a strong organization and attention to detail, which helps me manage multiple tasks and support executives effectively in fast-paced environments. I take the initiative to solve problems and streamline processes, enhancing overall productivity. With excellent hospitality skills, I focus on creating positive experiences for guests. I have strong analytical and research abilities and am always eager to learn. I’m friendly, adaptable, and dedicated to delivering outstanding customer service while collaborating well with my team
Overview
5
5
years of professional experience
Work History
Host
Aura Lounge
02.2024 - 07.2024
- Remained calm during busy times while handling large groups or unexpected situations
- Responded to customer inquiries about operating hours, seating, and menu items
- Managed phone reservations providing accurate wait times and answering questions
- Increased customer satisfaction by promptly greeting and seating guests upon arrival
- Offered excellent customer service by attentively listening to guests and quickly addressing any concerns
Server
Lola Bar
10.2023 - 12.2023
- Managed several tables at once while keeping service quality high.
- Served food and drinks quickly, focusing on what customers needed
- Used the POS system for taking orders, handling bills, and processing complimentary items
- Collaborated with team members during busy times to ensure smooth service
- Increased customer satisfaction by responding quickly and providing personalized attention
- Kept attentive service during busy periods without losing focus on details or building rapport with guests.
Live Sream Host
Tik Tok
03.2022 - 06.2023
- Produced entertaining and quality live stream content to a large audience of viewers
- Engaged in real-time interaction with viewers to build a strong community that contributed with gifts and rewards
- Entertained people with a great sense of hospitality and welcoming attitude
- Collaborated with brands for sponsored content successfully promoting products
Live Stream Host
BIGO Live App
07.2020 - 10.2021
- Produced entertaining and quality live stream content to a large audience of viewers
- Engaged in real-time interaction with viewers to build a strong community that contributed with gifts and rewards
- Entertained people with a great sense of hospitality and welcoming attitude
Crew Member
McDonald's
12.2019 - 06.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Some College (No Degree) - Business Administration
EAFIT University
Medellin, Colombia 01.2018 - 11 2020
High School Diploma -
Colegio Nuestra Señora De Las Mercedes
Sincelejo, Colombia11.2017
Skills
Excellent Customer Service
Team Collaboration
Effective Multitasking
Hospitality and service expertise
Memory retention
High-volume dining
Strong Work Ethic
Professional Appearance
Languages
English, Spanish
Native language
Timeline
Host
Aura Lounge
02.2024 - 07.2024
Server
Lola Bar
10.2023 - 12.2023
Live Sream Host
Tik Tok
03.2022 - 06.2023
Live Stream Host
BIGO Live App
07.2020 - 10.2021
Crew Member
McDonald's
12.2019 - 06.2020
Some College (No Degree) - Business Administration
EAFIT University
01.2018 - 11 2020
High School Diploma -
Colegio Nuestra Señora De Las Mercedes
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