Valerie Munoz
Aurora
Summary
I'm a reliable and energetic person wishing to broaden my horizons. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include customer service, cash management and training skills.
Overview
10
10
years of professional experience
Work History
Associate Banker-ME
JP Morgan & Chase
09.2019 - Current
- Provided customer service and inquiries in person and on the phone.
- Perform audits on fellow employees, the branch vault and ATMs
- Facilitated seamless account openings, closings, transfers, and updates for a diverse clientele base.
- Assisted customers with credit card openings
- Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
- Train and audit employees on policies and procedures
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
Kelly Services
11.2016 - 12.2018
- Company Overview: (Schneider National, Kaiser Permanente)
- Communication with dealerships/ dock members
- Scanning/filing documents into computer
- Look for missing parts, miss shipped deliveries
- Invoice/excel entry
- Yard checks
- Attention to detail to ensure packaging labels and packages themselves were correct and in order
- Fix machines when they would stop processing
- Clean and stock shipments
- Customer service/packaging
- Stock/Count inventory
- Other duties as assigned
- (Schneider National, Kaiser Permanente)
Head Photo Technician
Walgreens
04.2015 - 11.2016
- Customer Service - in-person and telephone communication
- Data management on computer systems
- Operate photo equipment
- Direct inquiries to appropriate individuals and teams
- Track orders
- Order and dispense supplies for both the photo department and food department
- Receive shipments, stock the sales floor, organize overstock supplies
- Learn to operate new photo technologies as they are developed and implemented
- Supervise other clerical staff and provide training and orientation to new photo staff
Cashier and Crew Member
Chipotle Mexican Grill
10.2014 - 11.2015
- Responsibly handle cash
- Assist customers and treat with utmost respect to improve dining experience
- Handle any inconveniences customers present in a professional manner
- Answer phones and give information to callers, take messages, or transfer calls
Education
BBA - International business with a Finance Focus
Metropolitan State University of Denver
Denver, CO12-2021
High School Diploma -
Overland High School
Aurora, CO05.2014
Skills
- Bilingual in English and Spanish
- Data Entry
- Proficient in Microsoft Suite
- Time Management
- Customer Service
- Coordination
- Branch operations
- Cash management
Timeline
Associate Banker-ME
JP Morgan & Chase
09.2019 - Current
Kelly Services
11.2016 - 12.2018
Head Photo Technician
Walgreens
04.2015 - 11.2016
Cashier and Crew Member
Chipotle Mexican Grill
10.2014 - 11.2015
High School Diploma -
Overland High School
BBA - International business with a Finance Focus
Metropolitan State University of Denver
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