Valerie Reif
Grand Junction
Summary
Dynamic Remote Member Relations Specialist at Ozarks Electric Cooperative, skilled in CRM software and customer service excellence. Proven track record in issue resolution and relationship building, ensuring timely support and enhancing member satisfaction. Recognized for attention to detail and effective communication, fostering a positive experience for all members.
Professional in member relations with strong capabilities in communication, conflict resolution, and relationship management. Proven track record of fostering collaborative environments and achieving results through teamwork and adaptability. Skilled in leveraging problem-solving abilities and customer service expertise to address member needs and drive satisfaction. Dependable, flexible, and well-prepared to contribute to organizational goals.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Remote Member Relations Specialist
Ozarks Electric Cooperative
06.2024 - 01.2026
- Provide members with support by handling inbound calls regarding new service, payments, transfers, starting and stopping services, outages and safety concerns.
- Assisted members with mobile app and account access issues, ensuring timely follow up resolutions.
- Input and manage service orders across multiple departments while maintaining high attention to detail and accuracy.
- Perform callbacks, respond to chats and emails for member inquiries and deliver a professional empathetic customer experience.
Transport Driver and Case Manager Assistant
Northwest Arkansas Childrens Shelter
05.2022 - 05.2024
- Transport youth to all doctor appointments, court hearings, family and therapy visits as well as helped case managers with all youths paperwork, case plans, admit and exit surveys.
- Assisted case managers with all case plans as well as organized files and helped close out all case files after discharge or re admits.
- Assisted with all computer and filing needs.
- Delivered safe and timely transportation of children to appointments and activities.
- Maintained vehicle cleanliness and operational efficiency through regular inspections.
- Collaborated with staff to coordinate transport schedules and optimize routes.
- Assisted in training new drivers on safety protocols and best practices.
Support Coordinator
Palco
09.2020 - 05.2022
- Guided participants and caregivers through the onboarding process.
- Walked all participants and caregivers through submitting all documents needed to take care of their family at home such as child and adult maltreatment checks, drug tests.
- Helped them through enrollment process and get them approved in a timely manner.
- Trained the clients and caregivers how to use all systems to clock in and out and properly document each day they worked with their client on their online portals.
- Conducted weekly phone call check ins with the caregivers and clients as well as quarterly in home visits the ensure quality care and adherence.
- Coordinated support services for individuals, ensuring timely access to resources and information.
- Developed personalized care plans in collaboration with clients and healthcare providers.
- Monitored progress of client goals, adjusting strategies as needed for optimal outcomes.
- Facilitated communication between clients and service providers to enhance service delivery.
Family Support Worker
Saint Francis Ministries
04.2019 - 09.2020
- Went into homes after referral was sent to case managers and accessed the families needs to help create an accurate case plan for the families to ensure their family continued to stay unified.
- Conducted weekly home visits after the initial intake to provide resources to the families such as food stamps, insurance, clothing and shelter needs, completed weekly parenting and family growth packets to help each family member learn how to grow in unity together.
- Completed needed drug testing at home visits as well as reported monthly to my case managers on the families progress.
- Testified in court for the families and after the year designated in the home let the case care team know the suggestions for the families moving forward.
- Provided all knowledge to the team to decide if the family was able to stay unified after service time ended.
- Facilitated access to resources for families, enhancing support networks and community connections.
- Developed individualized care plans, addressing specific needs and promoting family well-being.
- Coordinated workshops and training sessions, educating families on essential life skills and resources.
- Provided crisis intervention services, ensuring immediate support during challenging situations.
Paraprofessional
Larned State Special School District
08.2017 - 04.2019
- Worked with students that had special needs in the classrooms as well as half days with two students that were nonverbal and wheelchair bound.
- Helped students with school work as well as life skills training, physical therapy and speech therapy.
- Transported the two students to and from school on their bus to insure they were transported properly and safely each day they attended school.
- Supported teachers in classroom management and instructional activities to enhance student learning experiences.
- Assisted in developing individualized education plans (IEPs) for students with diverse learning needs.
- Implemented behavioral intervention strategies, fostering a positive classroom environment.
- Collaborated with multidisciplinary teams to assess student progress and adapt teaching methods accordingly.
Life Skills Trainer
Neuro Restorative Timber Ridge Ranch
12.2013 - 07.2017
- Supported clients from ages 4-25 years of age that had behavioral issues and brain injuries.
- Assisted them with developing daily living and coping skills.
- Collaborated with the team of therapists, teachers, PT trainers doctors and their families to provide compassionate, structured behavioral support in order for the clients to transition back home to their families after their accidents or incidents that placed them at our facility for help.
- Worked with court clerks, judges, attorneys to complete all tasks and goals listed on their court orders and case plans to b sure they can transition back into society without everyday supervision.
- Developed personalized life skills programs to enhance client independence and self-sufficiency.
- Facilitated workshops on communication, problem-solving, and decision-making strategies for diverse client groups.
- Collaborated with multidisciplinary teams to create comprehensive support plans tailored to individual needs.
- Trained staff in best practices for implementing life skills curricula and fostering positive client interactions.
Cook/Sandwich Artist
Pizza Hut/Subway
06.2009 - 05.2013
- Prepared and assembled menu items according to standardized recipes and presentation guidelines.
- Ensured cleanliness and sanitation of kitchen equipment and surfaces, adhering to health regulations.
- Collaborated with team members to optimize kitchen workflows and enhance service efficiency.
- Trained new staff on food preparation techniques, safety protocols, and customer service standards.
Cashier
Daves Venture Foods
06.2007 - 06.2009
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed cash drawer, ensuring balanced transactions at end of shifts.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experience.
- Trained new team members on operational procedures and customer engagement techniques.
Education
High School Diploma -
Ulysses High School
Ulysses Kansas05-2007
Skills
- Fluent in multiple languages
- CRM software proficiency
- Customer service
- Customer support
- Call center experience
- Relationship building
- Complaint handling
- Account reconciliation
- Document processing
- Payment processing
- Issue resolution
- Workflow optimization
- Client education
- Account management
- Dispute resolution
- Healthcare
- Member correspondence
- Member account management
- Tracking complaints
- Teamwork
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Attention to detail
- Multitasking
- Calm and professional under pressure
- Reliability
- Excellent communication
- Computer skills
- Customer service excellence
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Verbal and written communication
- Decision-making
- Phone etiquette
- Microsoft office
- Data entry
- Task prioritization
- Self motivation
- Medical terminology
- Customer relationship management
Certification
- CPR certified
Languages
English
Full Professional
Timeline
Remote Member Relations Specialist
Ozarks Electric Cooperative
06.2024 - 01.2026
Transport Driver and Case Manager Assistant
Northwest Arkansas Childrens Shelter
05.2022 - 05.2024
Support Coordinator
Palco
09.2020 - 05.2022
Family Support Worker
Saint Francis Ministries
04.2019 - 09.2020
Paraprofessional
Larned State Special School District
08.2017 - 04.2019
Life Skills Trainer
Neuro Restorative Timber Ridge Ranch
12.2013 - 07.2017
Cook/Sandwich Artist
Pizza Hut/Subway
06.2009 - 05.2013
Cashier
Daves Venture Foods
06.2007 - 06.2009
High School Diploma -
Ulysses High School