Valerie Pineda
Lamar
Summary
Dedicated customer service professional with strong complaint resolution, organizational skills, and effective communication. Proven ability to build trusting relationships with clients while maintaining a clean and supportive environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
DSP
Southeastern developmental services
Lamar
02.2021 - Current
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Organized oral medications for clients following dosage and schedule requirements.
- Recorded client status progress and challenges in logbooks and reports.
- Maintained detailed records of services performed on clients.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
Front Desk Receptionist
Holiday Inn Express Hotel
Lamar
08.2020 - 01.2021
- Greeted guests and checked in visitors efficiently at the hotel front desk.
- Managed phone inquiries and directed calls to appropriate hotel departments.
- Assisted guests with booking reservations and provided hotel information.
- Handled guest complaints with professionalism and provided solutions promptly.
- Processed check-out transactions and ensured accurate billing for guests.
- Maintained cleanliness and organization of the front desk area at all times.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
Cashier
Q - Clothing and Apparel
Lakewood
01.2020 - 10.2020
- Processed customer transactions using point-of-sale systems efficiently.
- Educated customers on store promotions and loyalty programs available.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
Cashier
Tractor Supply Company
Lamar
01.2018 - 05.2020
- Processed customer transactions using point-of-sale systems efficiently.
- Maintained clean and organized checkout area for optimal customer experience.
- Managed cash drawer, ensuring accuracy during shifts and at end of day.
- Handled returns and exchanges according to company policies effectively.
- Educated customers on store promotions and loyalty programs available.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Education
High School Diploma -
Lamar High School
Lamar Co 05-2018
Some College (No Degree) - Nursing Education
Lamar Community College
Lamar, COSkills
- Customer service
- Progress reporting
- Complaint resolution
- Appointment scheduling
- Inventory management
- Effective communication
- Proper phone etiquette
- Organizational skills
- Problem-solving aptitude
- Fast learner
- Analytical skills
- Certified in CPR/AED
- Schedule management
- Critical thinking
- Communication skills
- Written communication
- Team collaboration
- Conflict resolution
- Multitasking Abilities
- Attentive to people
Accomplishments
- Perfect Attendance
- Good Grades
- Employee Of The Month
- Microsoft Word & Related Programs
Certification
- CPR Certified
- Q-Map Certified
Languages
English
Professional
Spanish
Limited
References
References available upon request.
Timeline
DSP
Southeastern developmental services
02.2021 - Current
Front Desk Receptionist
Holiday Inn Express Hotel
08.2020 - 01.2021
Cashier
Q - Clothing and Apparel
01.2020 - 10.2020
Cashier
Tractor Supply Company
01.2018 - 05.2020
High School Diploma -
Lamar High School
Some College (No Degree) - Nursing Education
Lamar Community College