Valerie Idarraga
.
New Jersey
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving. Self-assured professional skilled in interpersonal communications and offering background in customer service. Problem-solver with great personality. Brings excellent client engagement skills as Customer Service Executive. Bilingual Customer Service Agent skilled at communicating with people from all backgrounds while providing exceptional customer service. Natural leader with passion for team building and promoting positive company morale.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Customer Service Supervisor
Le Pain Quotidien
10.2022 - 01.2024
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Customer Service Representative
Amazon
06.2021 - 10.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Customer Service Cashier
Burlington
03.2021 - 11.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Trained staff on operating procedures and company services.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
Associate of Science - Computer Science Engineer
Catholic University of Pereira
Pereira - Colombia 05.2001 -
High School Diploma -
North Bergen High School
New Jersey - United States 06.2021 - 06.2021
Skills
Customer Service
Active Listening
Problem-solving
Teamwork
Time Management
Adaptability
Computer Skills
Timeline
Customer Service Supervisor
Le Pain Quotidien
10.2022 - 01.2024
Customer Service Representative
Amazon
06.2021 - 10.2023
High School Diploma -
North Bergen High School
06.2021 - 06.2021
Customer Service Cashier
Burlington
03.2021 - 11.2022
Associate of Science - Computer Science Engineer
Catholic University of Pereira
05.2001 -