Valerie Cottman
Otis
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting teams.
Overview
13
13
years of professional experience
Work History
Dental EDDA
Heather Wright DDS
10.2015 - 05.2023
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
- Ensured seamless transition between appointments by promptly preparing rooms for incoming patients after completing thorough sanitization procedures between visits.
Post Master Relief
United States Post Office
04.2012 - 10.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
Manager
7-eleven
02.2010 - 04.2012
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
No Degree - General Studies
Aims Community College
Greeley, COSkills
- Appointment Scheduling
- Patient Relations
- Customer Service
- Time Management
- Attention to Detail
- Multitasking
- Office Administration
- Reliability
Timeline
Dental EDDA
Heather Wright DDS
10.2015 - 05.2023
Post Master Relief
United States Post Office
04.2012 - 10.2015
Manager
7-eleven
02.2010 - 04.2012
No Degree - General Studies
Aims Community College
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