Valerie Besse

Technician V Office Manager
Colorado Department of Revenue – Driver License Division
November, 2023 – Present

• Lead and supervise a team of [insert number] staff, providing training, mentorship, and performance management to ensure high levels of productivity and customer service.
• Oversee daily office operations, including driver license processing, records management, and compliance with state policies and procedures, maintaining 100% accuracy in sensitive data handling.
• Streamline workflows and implement process improvements, reducing processing errors by and increasing operational efficiency.
• Serve as the primary point of contact for escalated customer inquiries and complaints, achieving 90%+ resolution .
• Coordinate staff schedules, assignments, and cross-training to optimize resource allocation and maintain consistent service levels during high-volume periods.
• Prepare detailed operational reports, track key performance indicators, and recommend strategic improvements to senior management.
• Successfully completed S.T.R.I.V.E. and Emotional Intelligence training, applying advanced leadership and communication skills to enhance team collaboration and performance.
• Completed a Capstone project demonstrating innovative problem-solving and strategic leadership to improve office operations and customer experience.
• Ensure strict adherence to safety, security, and confidentiality standards in all interactions with staff and the public.

Store Manager
Claries
August, 2022 – November, 2023

• Managed daily store operations, including staffing, inventory management, merchandising, and cash handling, ensuring smooth and efficient business performance.
• Supervised, trained, and motivated a team of employees, improving team productivity, customer service, and employee retention.
• Implemented sales strategies and promotions that increased monthly revenue.
• Monitored inventory levels, conducted regular audits, and reduced shrinkage through effective loss-prevention measures.
• Resolved customer complaints and escalated issues professionally, maintaining high customer satisfaction scores.
• Developed and maintained operational reports, tracked key performance metrics, and recommended improvements to enhance efficiency and profitability.
• Ensured compliance with company policies, safety regulations, and quality standards in all store activities.
• Coordinated scheduling and workload distribution to optimize staffing during peak business hours.

• Managed all accounts receivable and payable functions, ensuring timely and accurate processing of invoices, payments, and reconciliations.
• Maintained detailed financial records, reducing discrepancies and supporting accurate reporting to management.
• Coordinated with vendors, customers, and internal teams to resolve billing issues and ensure on-time payments.
• Assisted in month-end and year-end closing processes, contributing to accurate financial statements.
• Implemented organizational systems for tracking invoices and payments, improving efficiency and reducing errors.
• Supported management in budgeting, forecasting, and financial reporting initiatives.
• initiatives to boost sales.

• Sam’s Club
  June, 2019/ – January, 2021
• Supervised daily bakery stock operations, ensuring shelves were consistently stocked and merchandise displayed according to company standards.
• Trained and guided team members on proper stocking, inventory handling, and safety procedures, improving overall team efficiency.
• Monitored inventory levels, performed daily audits, and coordinated with management to reduce product waste and maintain stock accuracy.
• Ensured timely replenishment of bakery products, supporting high sales volume and customer satisfaction.
• Maintained cleanliness, organization, and compliance with food safety standards in the bakery department.
• Assisted in coordinating special promotions, seasonal displays, and customer service