Valeria Vélez Ramírez
Bilingual Lawyer
Medellín
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Legal Assistant
COLOMBIA GOLFIELD MINING
12.2023 - 01.2025
- legal assistance in mining legal processes
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Email: colombiagoldfieldmining@hotmail.com
- phone: 3002608266
Bilingual Customer Service Representative
WEBHELP (ONELINK BPO)
06.2022 - 10.2023
- Customer service
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Phone: 448 4285
- Email: Relaciones.laborales.co@onelinkbpo.com
Assistant
CAV ASESORIA FINANCIERA
06.2020 - 06.2021
- Jefe inmediato: Carlos Andrés Vélez
- Cel: 3015870570
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Velezescobar.ce@gmail.com
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
Seller
BELLA STORE
12.2018 - 01.2019
- Developed customized solutions for clients'' unique needs, resulting in improved satisfaction and loyalty.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Utilized social media platforms to engage customers, share promotions, and stay top-of-mind with target audiences.
Education
High School Diploma -
I.E. Santo Ángel
Medellin, Colombia 05.2019 - 12.2019
English B2 Level -
Centro De Idiomas EAFIT
Medellin, Colombia 05.2020 - 06.2021
Ingles B2-C1 -
Lenguage Center Universidad De Medellin
Medellin, Colombia 06.2022 - 10.2022
Tenth Semester of Law - Law
Universidad De Medellín
05.2023 - 11.2024
Skills
Fast learner
Client service and support
Data management
Microsoft office
Client communication
Document preparation
Legal writing
Legal research
Legal document preparation
Personal Information
- ID Number: 1.193.585.343
- Date of Birth: 05/18/02
- Marital Status: Soltera
Timeline
Legal Assistant
COLOMBIA GOLFIELD MINING
12.2023 - 01.2025
Tenth Semester of Law - Law
Universidad De Medellín
05.2023 - 11.2024
Bilingual Customer Service Representative
WEBHELP (ONELINK BPO)
06.2022 - 10.2023
Ingles B2-C1 -
Lenguage Center Universidad De Medellin
06.2022 - 10.2022
Assistant
CAV ASESORIA FINANCIERA
06.2020 - 06.2021
English B2 Level -
Centro De Idiomas EAFIT
05.2020 - 06.2021
High School Diploma -
I.E. Santo Ángel
05.2019 - 12.2019
Seller
BELLA STORE
12.2018 - 01.2019
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