VALERIA LAMEDA
Customer Support Specialist | Client Support & Training (Bilingual EN–ES)
ITAGÜÍ
Summary
Customer Support Specialist with hands-on experience assisting clients in using web-based systems through guidance, troubleshooting, and personalized training. Known for explaining technical processes in a clear and approachable way, helping users feel confident and supported. Experienced in remote work environments, client follow-ups, and onboarding processes. Reliable, patient, and solution-focused.
Overview
3
3
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Customer Support & Client Success Associate
Record Guardian
01.2023 - Current
- Support clients in understanding and using a web-based management system through email, calls, and messaging.
- Guide users step-by-step to resolve technical and usage-related issues.
- Provide personalized onboarding sessions and system walkthroughs.
- Help clients navigate features and apply processes correctly.
- Track interactions and maintain organized documentation in CRM systems.
- Follow up with users to ensure issues are resolved and processes are clear.
Education
High School Diploma -
Atanasio Girardot
Naguanagua, Venezuela 05.2001 -
Skills
- Customer Support (Email, Chat & Calls)
- Troubleshooting & Issue Resolution
- User Guidance & Training
- Client Onboarding Support
- CRM & System Navigation
- Follow-ups & Case Tracking
- Clear Written Communication
- Remote Support Workflows
Certification
Arizona State University Arizona State University TESOL Professional Certificate
Timeline
French B2 Certificate — Smart Academia de Idiomas (Language Institute)
01-2026
Arizona State University Arizona State University TESOL Professional Certificate
10-2025
Customer Support & Client Success Associate
Record Guardian
01.2023 - Current
High School Diploma -
Atanasio Girardot
05.2001 -
ADDITIONAL EXPERIENCE
Customer Service & Operations — Hospitality & Retail
• Provided in-person customer support in fast-paced environments.
• Assisted clients, handled transactions, and resolved service issues.
• Managed operational tasks including inventory and organization.
AVAILABILITY
- Remote
- Full-time
- Contract
- Flexible schedule