Valeria Diaz
Flight Attendant
Gilbert,AZ
Summary
Responsible student with good judgment, time management and a flexible schedule. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Another fact about me is that I speak fluent Spanish and English and a little bit of Italian
Overview
5
5
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Flight Attendant
Allegiant Air
Gilbert, AZ
05.2023 - Current
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flight
- Enthusiastic Allegiant flight attendant with a reputation for exceeding passenger expectations. Adept at managing cabin dynamics, ensuring a harmonious atmosphere and addressing passenger needs with profesisionalism. Trained in emergency response and customer service excellences. Committed to creating an enjoyable and safe journey for every traveler
- Airline operations
- Emergency response training
- Crew coordination
- Conflict resolution
- First aid and CPR certified
- Cultural sensibility
- Strong decision-making skills
- Communication
- Attention to detail
- Team collaboration
Host
Firebirds
Gilbert
03.2022 - 05.2023
- Observed guest needs throughout dining experience, driving high-quality service
- Observed food handling and sanitation requirements to reduce risks
- Greeted patrons and coordinated table assignments to meet party preferences and requests.
Customer Service Agent
Worldwide
Gilbert
05.2021 - 01.2022
- Provided clients with assistance in preparing required travel documents and forms
- Contacted motel, hotel, resort and travel operators to obtain current advertising literature
- Provided customers with travel suggestions and information sources
- Announced arrival and departure information, used public address systems
- Provided boarded and disembarked assistance to passengers needing special assistance
- Operated cash register and POS to process sales transactions and handle payments.
Sales Associate
Tillys
Gilbert
09.2019 - 02.2020
- Drove sales through customer relationship building and suggestive selling techniques
- Followed checklist to complete retail store opening and closing activities.
Education
4 YEAR DEGREE In Aviation Candidate - Aviation
07.2022 - Current
Relevant Coursework: Studying To Be A Pilot, Taking Business Classes
Associate Of General Studies - Associate
03.2022 - Current
Skills
Guest Greeting and SeatingSocial Perceptiveness
FAA Regulations
FAA Regulations
Emergency Care
Emergency Response Coordination
Customer Service
Flight safety
Passenger safety management
Public Speaking
Sales expertise
Strong Work Ethic
Food and Beverage Service
Crew Coordination
Aircraft Emergency Reports
Crew Resource Management
Timeline
Flight Attendant - Allegiant Air
05.2023 - Current
Chandler Gilbert Community College - 4 YEAR DEGREE In Aviation Candidate, Aviation
07.2022 - Current
Chandler Gilbert Community College - Associate Of General Studies, Associate
03.2022 - Current
Host - Firebirds
03.2022 - 05.2023
Customer Service Agent - Worldwide
05.2021 - 01.2022
Sales Associate - Tillys
09.2019 - 02.2020