Deplhi
Valenzia Pinon
Greeley
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Skilled in staff management and corporate event execution. Enhanced guest satisfaction through effective problem resolution and meticulous banquet setup. Proven ability to coordinate schedules and ensure food safety compliance, driving operational excellence in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Assistant Banquet Manager
Doubletree by Hilton at Lincoln Park
10.2022 - 03.2025
- Oversaw timeliness and quality of food delivery at high-volume events.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Coordinated with catering staff to deliver food services for special events and functions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Prepared for events by setting up bar, stocking supplies, and arranging tables.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Prepared wide variety of mixed drinks by applying extensive cocktail knowledge.
- Closed out cash register and prepared cashier report at close of business.
Grocery Bagger
Heritage Market
12.2019 - 03.2020
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Pleasantly greeted customers and provided prompt and courteous service.
- Retrieved items for customers and verified prices.
- Removed trash, swept, and mopped floors for professional appearance.
- Collected carts from parking lot and designated return locations.
- Retrieved grocery carts and baskets from lot and various site locations.
Skills
- Food safety compliance
- Staff management
- Banquet setup
- Guest relations
- Team management
- Beverage management
- Schedule coordination
- Corporate event management
- Venue procurement
Software
Timeline
Assistant Banquet Manager
Doubletree by Hilton at Lincoln Park
10.2022 - 03.2025
Grocery Bagger
Heritage Market
12.2019 - 03.2020
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