Valentina Peñaranda Lopera
Bogotá
Summary
Dynamic Client Service Analyst with a strong track record at Capgemini, specializing in client relationship management and innovative problem-solving. Successfully enhanced client engagement through strategic project coordination and comprehensive training initiatives. Expert in data integrity and quality control, leading to notable improvements in service delivery and heightened client satisfaction. Committed to leveraging these skills to drive further advancements in client-focused solutions.
Overview
5
5
years of professional experience
Work History
Client Service Analyst
Capgemini
Bogotá
12.2024 - Current
- Manage client requests, content deliverables, and reporting
- Provide application/tool support
- Ensure quality control of client tools
Escalation Specialist SME
Capgemini
Bogotá
01.2022 - 12.2024
- Resolve complex client escalations
- Liaise with internal teams for issue resolution
- Deliver team training and performance feedback
Life Cycle Program Manager
Capgemini
Bogotá
12.2020 - 05.2021
- Enhanced client experience with SNTC Portal adoption
- Managed client lifecycle and drove portal engagement
Bilingual Customer Service Representative
Teleperformance
Bogotá
10.2019 - 05.2020
- Delivered reservation services for a US hotel chain
- Managed customer communication and data
Education
Commercial Cookery -
INSTITUTO SUPERIOR MARIANO MORENO
Bogota, Colombia07-2025
Commercial Cookery and Hospitality Management -
PAX INSTITUTE
Melbourne, Australia09.2019
General English/IELTS/Cambridge FCE -
IMPACT ENGLISH COLLEGE
Melbourne, Australia03.2018
Skills
- Communication
- Problem-Solving
- Client Relationship Management
- Training
- Project Coordination
- Time Management
- Teamwork
- Leadership
- Remote Collaboration
- Adaptability
- Data Integrity
- Quality Control
- Reporting
Languages
Spanish
First Language
English
Proficient (C2)
C2
Timeline
Client Service Analyst
Capgemini
12.2024 - Current
Escalation Specialist SME
Capgemini
01.2022 - 12.2024
Life Cycle Program Manager
Capgemini
12.2020 - 05.2021
Bilingual Customer Service Representative
Teleperformance
10.2019 - 05.2020
Commercial Cookery -
INSTITUTO SUPERIOR MARIANO MORENO
Commercial Cookery and Hospitality Management -
PAX INSTITUTE
General English/IELTS/Cambridge FCE -
IMPACT ENGLISH COLLEGE
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