VALENTINA ORTIZ
English Teacher
BOGOTA, CUNDINAMARCA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Call Center Agent
Teleperformance
11.2023 - 06.2024
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Participated in ongoing training sessions to stay updated on company policies and procedures, ensuring the highest quality of service for clients.
- Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
English Tutor
Estefany Ortiz
05.2023 - 11.2023
- Implemented creative teaching strategies like role-playing conversations or using multimedia resources, resulting in increased student interest in the subject matter.
- Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
- Taught students study techniques and strategies for succeeding on grammar and composition tests.
English Teacher
Fundación Trebol
10.2022 - 07.2023
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Supported student skill development in alignment with personal and academic goals.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
English Tutor
Victor Hugo Alvarado
02.2022 - 06.2023
- Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
- Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
- Implemented creative teaching strategies like role-playing conversations or using multimedia resources, resulting in increased student interest in the subject matter.
English Teacher
Colegio Liceo Forjadores Del Futuro
03.2022 - 11.2022
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Supported student skill development in alignment with personal and academic goals.
- Kept classroom organized, clean and safe for students and visitors.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
English Teacher
Colegio Santa Ana Sur
08.2021 - 03.2022
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Kept classroom organized, clean and safe for students and visitors.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
English Teacher
Peekaboo English Class
02.2020 - 07.2021
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Supported student skill development in alignment with personal and academic goals.
- Kept classroom organized, clean and safe for students and visitors.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
Restaurant Worker
Restaurante Mis Compadres II
02.2018 - 12.2018
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Resolved customer complaints professionally and efficiently, resulting in higher customer retention rates.
Restaurant Waiter
Restaurante My Negrita
07.2016 - 09.2017
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Receptionist
Erian Comunicaciones
08.2015 - 05.2016
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Salesperson
Natural One Plus
04.2015 - 08.2015
- Increased sales and customer satisfaction through personalized servicing.
- Improved customer service and telecommunication skills to build lasting relationships.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Education
No Degree - Teacher Education
Universidad Libre De Colombia
Bogotá 05.2001 -
High School Diploma -
Colegio Alejandro Obregon
Bogotá, Colombia 05.2001 -
Skills
- Resolving issues
- Appointment Setting
- Training and mentoring
- Language Fluency
- Issue Resolution
- Performance monitoring
- Customer Service
- Verbal and written communication
Timeline
Call Center Agent
Teleperformance
11.2023 - 06.2024
English Tutor
Estefany Ortiz
05.2023 - 11.2023
English Teacher
Fundación Trebol
10.2022 - 07.2023
English Teacher
Colegio Liceo Forjadores Del Futuro
03.2022 - 11.2022
English Tutor
Victor Hugo Alvarado
02.2022 - 06.2023
English Teacher
Colegio Santa Ana Sur
08.2021 - 03.2022
English Teacher
Peekaboo English Class
02.2020 - 07.2021
Restaurant Worker
Restaurante Mis Compadres II
02.2018 - 12.2018
Restaurant Waiter
Restaurante My Negrita
07.2016 - 09.2017
Receptionist
Erian Comunicaciones
08.2015 - 05.2016
Salesperson
Natural One Plus
04.2015 - 08.2015
No Degree - Teacher Education
Universidad Libre De Colombia
05.2001 -
High School Diploma -
Colegio Alejandro Obregon
05.2001 -
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