Valentina Casas Martinez
Bogota
Summary
Dynamic Customer Service Manager with a proven track record at Concentrix, enhancing client satisfaction through effective team leadership and problem-solving. Skilled in Microsoft Excel and team building, I drive continuous improvement initiatives and develop training programs that elevate service quality and operational efficiency.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Concentrix, Bogota, Colombia
Bogota, Colombia
06.2025 - Current
- Led customer service team to enhance client satisfaction and resolve complex inquiries.
- Developed and implemented training programs to improve staff performance and service quality.
- Analyzed customer feedback to identify trends and drive continuous improvement initiatives.
- Collaborated with cross-functional teams to streamline processes and enhance operational efficiency.
Sales Representative Manager
Sutherland Global Services Bogota, Colombia
Bogota, Colombia
04.2024 - 06.2025
- Led sales team to exceed monthly targets through effective coaching and performance management.
- Developed strategic sales plans based on market analysis and customer feedback.
- Implemented training programs to enhance product knowledge and sales techniques among team members.
- Analyzed sales data to identify trends, recommending adjustments to improve revenue generation.
Management Assistant
Comercial Yaeger LTDA Coronel, Chile
Coronel, Chile
11.2023 - 03.2024
- Assisted management in scheduling meetings and coordinating logistics for events.
- Developed and maintained filing system to ensure efficient document retrieval.
- Supported project teams by preparing reports and presentations with accurate data.
- Facilitated communication between departments to enhance workflow efficiency.
Sales Agent
321 Construction
02.2023 - 10.2023
- Developed and maintained client relationships to drive sales growth and customer satisfaction.
- Conducted market research to identify trends and opportunities for new construction projects.
- Presented product offerings effectively, tailoring presentations to meet client needs and preferences.
- Managed sales pipeline efficiently, ensuring timely follow-up on leads and inquiries.
Financial Analyst Intern
Transmillas S.A Bogota, Colombia
Bogota, Colombia
11.2022 - 12.2022
- Assisted in financial modeling and forecasting to support strategic decision-making.
- Analyzed financial data to identify trends and inform management reports.
- Developed presentations summarizing financial insights for stakeholder meetings.
- Collaborated with team members to enhance reporting processes and accuracy.
Education
High School Diploma -
Colegio El Carmelo
Bogota, Colombia11.2022
Upper Intermediate English Level - Bachelor
Oxford Centre
Ibague, Tolima 08.2023
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Excellent time management skills
- Team building and leadership
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Customer Service Manager
Concentrix, Bogota, Colombia
06.2025 - Current
Sales Representative Manager
Sutherland Global Services Bogota, Colombia
04.2024 - 06.2025
Management Assistant
Comercial Yaeger LTDA Coronel, Chile
11.2023 - 03.2024
Sales Agent
321 Construction
02.2023 - 10.2023
Financial Analyst Intern
Transmillas S.A Bogota, Colombia
11.2022 - 12.2022
High School Diploma -
Colegio El Carmelo
Upper Intermediate English Level - Bachelor
Oxford Centre