URIAH HERRERA
Denver,CO
Summary
Organized and dedicated with a proven track record of providing exceptional customer service in fast-paced environments. Attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Automotive Service Advisor
Next-Gen Automotive
03.2023 - Current
- Offered friendly and efficient service to customers, and handled challenging situations with ease
- Maintained high customer satisfaction standards to meet or exceed targets
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service
- Educated customers regarding regular maintenance protocols to preserve vehicle condition
- Developed estimates by costing materials, supplies, and labor
- Suggested additional services to customers to meet upsell goals
- Filed warranty claims to the warranty company according to repairs & customer concerns
- Overseeing and managing the service center's scheduling and workflow
Administrative Assistant
Nova Home Loans
09.2020 - 08.2022
- Answered multi-line phone system, routing calls, delivered messages to staff, and greeting visitors
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Generated reports and typed letters in Word and prepared PowerPoint presentations
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions
- Negotiated contracts with vendors and suppliers for office supplies, equipment, and services
- Managed filing system, entered data, and completed other clerical tasks
- Created PowerPoint presentations for business development purposes
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs
- Researched issues with shipments, product damage, and incorrect product amounts
Administrative Coordinator
Braman-Mercedes Of Littleton
05.2020 - 09.2020
- Answered incoming calls and emails from current customers and asked open-ended questions to determine their needs
- Researched issues with shipments, product damage, and incorrect product amounts
- Improved office operations by automating client correspondence, record tracking, and data communications
- Scheduled Appointments in the service department
- Connected customers with their service advisor
- Filed and scanned closed invoices
- Informed customers with information about their extended warranties & recalls
- Cold-called customer to discuss next services
Customer Service Administrator
T-mobile
02.2019 - 04.2020
- Pitched in to answer phones at the main switchboard
- Provided backup to the front desk to step in to assist with various tasks whenever an employee was absent or at lunch
- Delegated tasks to administrative support staff to organize and improve office efficiency
- Updated customer service database with new information, address changes, and contact details
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs
- Researched issues with shipments, product damage, and incorrect product amounts
Education
High School Diploma -
John F Kennedy High School
Denver, CO05.2020
Skills
- Resource Coordination and Allocation
- Office Equipment Operation
- Supply Inventory Control
- Strong Organizational Skills
- Document and File Management
- Multi-Line Telephone Systems
- Ease with Computers and Technology
- Multitasking and Time Management
- Data Entry Documentation
- Multitasking
- Professionalism
- Inventory Management
- Customer Relations
- Customer Service
- Attention to Detail
- Problem Solving
- Record Keeping
- Telephone Etiquette
- Work Order Management
- Warranty Processing
- Appointment Scheduling
- Excellent Communication
- Service Writing
Timeline
Automotive Service Advisor
Next-Gen Automotive
03.2023 - Current
Administrative Assistant
Nova Home Loans
09.2020 - 08.2022
Administrative Coordinator
Braman-Mercedes Of Littleton
05.2020 - 09.2020
Customer Service Administrator
T-mobile
02.2019 - 04.2020
High School Diploma -
John F Kennedy High School
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