Uday Unzaga
Chicago
Summary
Dynamic Talent Acquisition Manager with over 5 years of experience and a Bachelor's in Business Administration, plus specialized coursework in AI and data analysis. Proven track record of driving high-quality hires and reducing time-to-fill to under 30 days across multiple industries. Renowned for “AI-fying” recruitment, leveraging data-driven strategies and process automation to deliver 10x efficiency gains and accelerate company growth. Consistently increase revenue by building exceptional teams and aligning hiring with organizational goals. Passionate about mentoring recruiters to achieve their best, implementing innovative solutions, and forging strong partnerships to deliver results. I make it happen—no matter the challenge.
Overview
6
6
years of professional experience
2022
2022
years of post-secondary education
2
2
Languages
Work History
Director of Talent and Operations
SuperStaff
06.2024 - Current
- Managed bi-weekly payroll and billing for over 300 employees with 100% accuracy.
- Oversaw onboarding and training of 200+ new call center agents weekly, reducing turnover by 30%.
- Led talent acquisition efforts across all departments (CSR, logistics, finance, executive roles) and scaled client teams for rapid deployment.
- Built SOPs, recruiter playbooks, and training materials to improve team performance by over 50%.
- Led a team of 20+ recruiters, including lead recruiters and sourcing specialists, providing mentorship, performance coaching, and daily operational oversight.
- Played a strategic cross-functional role across HR, operations, IT, and client success, driving company-wide efficiencies.
Talent Acquisition Manager
Scale Army
10.2023 - 06.2024
- Increased the quality of new hires by refining job descriptions, setting clear expectations, and establishing key performance metrics for success.
- Streamlined hiring process, significantly reducing time-to-hire to less than 30 business days across more than 60 active searches per month, by introducing efficient recruiting practices.
- Led cross-functional teams to design and execute recruitment drives at industry conferences and university career fairs, expanding talent pool.
- Mentored senior, mid level and junior recruiters in best practices for efficient candidate sourcing, interviewing techniques, and relationship building with account managers and clients.
- Re-structured the recruiting org chart to ensure the achievement of company quarterly goals and OKR
- Implemented AI sourcing features into the sourcing strategies and ATS tracking reports.
- Had a company record of 136% hiring rate.
Senior Recruiter
SuperStaff
01.2022 - 06.2023
- Enhanced the candidate pipeline by leveraging diverse sourcing strategies, including social media, LinkedIn, ZipRecruiter, Indeed, GitHub, Apollo, and more.
- Managed the full recruitment life cycle —from intake to onboarding—for multiple departments and levels.
- Hired 73 associates for a new branch within six months, filling critical roles such as Customer Service Representatives, Logistics, Accounting, Executive Assistants, and COO.
- Led and developed a team of over 20 HR generalists and junior recruiters, providing guidance and support.
- Implemented ClayHR and Lever ATS , streamlining recruiting processes, improving tracking, and increasing overall efficiency.
- Built and documented the end-to-end recruitment process and SOPs , including sourcing strategies, training materials, and HR disciplinary procedures.
- Partnered with the Country Manager to secure initial key hires and scaled the sales team to 10, contributing to $1M+ in new revenue within four months.
Technical Recruiter
NVC
02.2020 - 01.2022
- Spearheaded full-cycle technical recruitment for U.S.-based clients across roles in software engineering, DevOps, data analytics, and IT support.
- Filled over 30+ roles using platforms like LinkedIn Recruiter, Applicant Stack and Indeed.
- Reduced average time-to-fill to under 25 days while maintaining high candidate quality and client satisfaction.
- Conducted intake meetings, tech screens, and pipeline reviews with hiring managers.
- Leveraged Boolean and X-ray search, automated sourcing systems, and AI tools for improved outreach.
- Maintained consistent interview-to-hire ratios through process improvements.
Recruiter
Teleperformance
02.2019 - 02.2020
- Hired around 30 CSR agents per week.
- Worked for campaigns such as EPIC, TravelClick, Amazon and JetBlue
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Optimized applicant tracking system usage, ensuring accurate documentation of recruitment activities and candidate progress throughout the hiring process.
- Coordinated and facilitated onboarding processes for new hires, ensuring smooth transitions into their roles within the organization.
Education
Bachelor of Business Administration -
Universidad De Puerto Rico
Skills
Automation of Processes
Sourcing Sources
- GitHub
- ZipRecruiter
- Apollo
- Indeed
- Discord
- Monster
- Brevo
Project Management
- Jira
- ClickUp
- Monday
- Trello
ATS
- Ashby
- GreenHouse
- Lever
- Zoho
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Director of Talent and Operations
SuperStaff
06.2024 - Current
Talent Acquisition Manager
Scale Army
10.2023 - 06.2024
Senior Recruiter
SuperStaff
01.2022 - 06.2023
Technical Recruiter
NVC
02.2020 - 01.2022
Recruiter
Teleperformance
02.2019 - 02.2020
Bachelor of Business Administration -
Universidad De Puerto Rico
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