Uche Newman
Potomac Maryland,CUN
Summary
Accomplished Operations Officer with a proven track record at Macnew Consulting LLC, enhancing operational efficiency and employee performance. Spearheaded initiatives that increased departmental efficiency and strengthened customer relations. Skilled in budget management and team leadership, adept at driving significant improvements in organizational efficiency.
Overview
36
36
years of professional experience
Work History
Operations Officer
Macnew Consulting LLC
08.2014 - Current
- Trained and guided team members to maintain high productivity and performance metrics.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Introduced new software tools to streamline workflow processes, increasing departmental efficiency while reducing errors.
Owner/Operator Truck Driver
Klutek Trucking LLC
10.2007 - 06.2014
- Dropped and hooked trailers and changed configuration of equipment.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
Dispatch Manager
Safari Trucking LLC
05.2001 - 08.2007
- Scheduled deliveries and pickups according to customer needs.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Collaborated with sales teams to create efficient delivery schedules that met both company objectives and customer expectations.
Regional Operations Manager
Circuit City Stores
09.1997 - 02.2001
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
Warehouse Manager
Toys"R"Us
10.1992 - 07.1997
- Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Tracked production and quality control systems to proactively identify deficiencies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
Manager
Toy King
02.1989 - 08.1992
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved safety procedures to create safe working conditions for workers.
Education
Bachelor of Arts - Business Administration
Long Beach State
Long Beach California05-1993
Skills
- Operational Efficiency
- Employee performance
- Resource Management
- Organizational Efficiency
- Budget Management
- Scheduling Coordination
- Team Leadership
- Distribution Management
- Transportation Management
Timeline
Operations Officer
Macnew Consulting LLC
08.2014 - Current
Owner/Operator Truck Driver
Klutek Trucking LLC
10.2007 - 06.2014
Dispatch Manager
Safari Trucking LLC
05.2001 - 08.2007
Regional Operations Manager
Circuit City Stores
09.1997 - 02.2001
Warehouse Manager
Toys"R"Us
10.1992 - 07.1997
Manager
Toy King
02.1989 - 08.1992
Bachelor of Arts - Business Administration
Long Beach State
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