Tyson Mckenzie

Represented the Lexus brand by delivering top tier customer experience and embodying the values of luxury, professionalism, and hospitality.

Welcomed and assisted clients during showroom visits, providing product knowledge, answering inquiries, and guiding them through the Lexus ownership experience.

Supported the sales and service teams by coordinating customer appointments, ensuring smooth transitions between departments, and maintaining high client satisfaction.

Promoted brand loyalty by engaging with guests at dealership events, test drives, and community outreach initiatives.

Primary point of contact between chauffeurs & service department, verifying clear communication consisting of vehicle needs, service updates, and fluid levels.

Performed professional vehicle detailing, including interior deep cleaning, exterior washing, waxing, polishing, and quality inspections to meet company standards.

Maintained pre and post-vehicle record inspections, identifying maintenance issues and reporting findings to diesel technicians and management.

Learned how to operate fleet vehicles ranging from 14 passengers all the way to charter buses ranging from 39 to 45 feet.