Tyra Leon
Aurora
Summary
Customer focused sales and service professional with hands on experience in retail banking, delivering personalized financial solutions and building long term client relationships. Proven ability to manage high volume transactions, support company revenue through referrals and cross selling, and resolve concerns with professionalism. Known for strong communication skills, reliability, and strong performance in fast paced, client facing environments.
Overview
4
4
years of professional experience
2026
2026
years of post-secondary education
Work History
Associate Banker
JPMorgan Chase
Englewood
06.2024 - 12.2025
- Delivered personalized financial solutions by analyzing client needs and recommending appropriate banking products, contributing to increased customer retention and satisfaction.
- Built and maintained long term client relationships through high quality service, trust based communication, and proactive follow ups.
- Managed high volume daily transactions with exceptional accuracy while maintaining full compliance with federal banking regulations and internal risk standards.
- Supported branch revenue growth by identifying cross sell opportunities and referring clients to licensed bankers and investment partners.
- Resolved complex account issues efficiently, de-escalating concerns and ensuring positive client experiences in fast paced environments.
- Protected customer assets by enforcing fraud prevention protocols and monitoring suspicious activity.
Front Desk Receptionist
J&J Diesel Dogs
Aurora
05.2022 - 03.2024
- Served as the primary point of contact for customers, coordinating service appointments and ensuring clear communication between technicians and clients.
- Translated technical repair information into easy to understand explanations, improving customer trust and satisfaction.
- Managed high volume inbound calls and walk ins while maintaining an organized, professional front office environment.
- Prepared service estimates, processed invoices, and handled payments with accuracy and efficiency.
Education
Associate of Business Administration - Business Administration And Management
Metropolitan State University of Denver
Denver, CO 08.2024 - 01.2026
Cherokee Trail High School
Aurora, COSkills
- Client Relationship Management
- Customer Service Excellence
- Conflict Resolution & De-escalation
- Professional Communication (Phone, In-Person, Email)
- Financial Transactions & Cash Handling
- Appointment Scheduling & Workflow Coordination
- Invoice Processing & Payment Processing
Languages
English
Professional
Spanish
Professional
Timeline
Associate of Business Administration - Business Administration And Management
Metropolitan State University of Denver
08.2024 - 01.2026
Associate Banker
JPMorgan Chase
06.2024 - 12.2025
Front Desk Receptionist
J&J Diesel Dogs
05.2022 - 03.2024
Cherokee Trail High School