Tyler Burwell
Denver
Summary
Experienced leader in social services with expertise in data analysis and crisis management. Proven ability to build partnerships that enhance program effectiveness and drive community engagement. Specializes in strategic planning and budget management, with a strong record of implementing successful community programs. Demonstrates strong problem-solving skills and fosters collaborative relationships with clients and team members to achieve organizational goals.
Overview
11
11
years of professional experience
Work History
Director of Denver Metro Social Services
The Salvation Army
Denver
04.2025 - 12.2025
- Oversaw three hundred employees across multiple programs, serving thousands of clients simultaneously.
- Managed nine concurrent programs with several teams, ensuring effective service delivery.
- Administered contracts and grants totaling over sixty million dollars in funding.
- Cultivated stakeholder partnerships to advance organizational objectives.
- Led strategic planning initiatives for community outreach programs, maximizing overall impact.
- Analyzed performance data to drive informed decision-making and forecast outcomes.
- Effectively managed budget and resource allocation for various projects.
- Recruited, trained, and mentored staff members to enhance team capabilities.
Assistant Director of Denver Metro Social Services
The Salvation Army
Denver
06.2024 - 04.2025
- Managed daily operations of service programs for individuals in need.
- Supported staff training initiatives to enhance team effectiveness and service quality.
- Collaborated with partner organizations to expand service offerings to underserved populations.
- Evaluated program effectiveness through participant and stakeholder feedback collection.
- Supervised recruitment processes, including candidate interviews and onboarding new hires.
- Coordinated financial activities, budgeting, and forecasting for assigned departments.
- Mediated employee conflicts and facilitated effective resolutions to disputes.
Director of Non-Congregate Sheltering
The Salvation Army
Denver
08.2022 - 06.2024
- Executed crisis communication strategies to ensure timely and accurate information dissemination.
- Created comprehensive strategies that enhanced operational processes and improved organizational efficiency.
- Recruited, trained, and mentored staff members while conducting performance evaluations.
- Developed detailed project plans outlining timelines, goals, budgets, and staffing requirements.
Assistant Director of Crossroads
The Salvation Army
Denver
08.2021 - 08.2022
- Managed communication among staff, volunteers, and community partners to enhance collaboration.
- Supervised recruitment processes, including candidate interviews, hiring decisions, and onboarding.
- Developed protocols for confidential information management within the organization.
- Conducted training sessions on new processes and products for internal staff.
- Created and enforced productivity-boosting processes across departments.
- Performed employee evaluations and identified areas for improvement.
- Assisted with grant writing and fundraising to secure additional resources.
- Mediated conflicts and facilitated resolutions to enhance workplace harmony.
Lead Case Manager: Crossroads Resource Center
The Salvation Army
Denver
01.2021 - 08.2021
- Coordinated case management services for diverse client populations to enhance service delivery.
- Facilitated access to community resources and support services for clients in need.
- Monitored case progress and adjusted plans based on individual client needs.
- Provided training and mentorship to junior case managers, fostering professional development.
- Organized weekly team meetings to review open cases and strategize solutions.
- Advocated for clients' rights and needs within community systems effectively.
- Developed strong partnerships with community organizations to ensure continuity of care.
- Utilized case management software for efficient tracking and information management.
Case Manager: Crossroads Resource Center
The Salvation Army
Denver
09.2020 - 01.2021
- Coordinated client intake assessments and developed personalized service plans.
- Facilitated communication between clients and community resources to enhance support services.
- Conducted regular follow-ups to monitor client progress and adjust service plans accordingly.
- Maintained accurate documentation of client interactions and service delivery records.
- Advocated for clients' rights within organizational and community contexts.
- Trained new staff on case management protocols and best practices in client support.
- Utilized case management software for efficient tracking of client information.
- Researched community needs to inform program developments and goals.
Behavioral Specialist
Dr. Kalis and Associates
Lakewood
01.2015 - 06.2020
- Monitored and documented client progress toward behavioral goals.
- Assessed client behaviors to develop individualized intervention strategies.
- Implemented therapeutic interventions to facilitate behavioral change.
- Collaborated with multidisciplinary teams to enhance client care strategies.
- Provided training on behavioral techniques to staff, ensuring effective implementation.
- Utilized positive reinforcement strategies to increase desired behaviors in clients.
- Maintained accurate records of client interactions, including assessments and treatment plans.
- Reviewed research literature to inform evidence-based behavioral interventions.
Education
Bachelor of Arts - Psychology
Metropolitan State University of Denver
Denver, CO05-2019
Associate of Science - Nursing
MATC
Madison, WI05-2010
Skills
- Strategic planning and compliance
- Budget and contract management
- Data analysis and evaluation
- Stakeholder engagement and relations
- Team leadership and management
- Decision making and analysis
- Crisis management and mediation
- Project management and implementation
- Best practices and ethical standards
Timeline
Director of Denver Metro Social Services
The Salvation Army
04.2025 - 12.2025
Assistant Director of Denver Metro Social Services
The Salvation Army
06.2024 - 04.2025
Director of Non-Congregate Sheltering
The Salvation Army
08.2022 - 06.2024
Assistant Director of Crossroads
The Salvation Army
08.2021 - 08.2022
Lead Case Manager: Crossroads Resource Center
The Salvation Army
01.2021 - 08.2021
Case Manager: Crossroads Resource Center
The Salvation Army
09.2020 - 01.2021
Behavioral Specialist
Dr. Kalis and Associates
01.2015 - 06.2020
Bachelor of Arts - Psychology
Metropolitan State University of Denver
Associate of Science - Nursing
MATC