Tyler Shetter
Information Technology
Montrose
Summary
Experienced in a myriad of technologies to include Software and Hardware Systems, Virtualization and Unified Communications, domain infrastructure and active directory management. Experienced in disaster recovery, database management, hardware/software management, budgeting, and administration processes. Successfully maintained inventory of TS/SCI communications equipment to included phones, computers, radios and various encryption equipment. Created and maintained Emergency Action Plans in order to maintain accountability and destruction procedures in the event of a natural disaster. Certified Cisco Network Associate. Security Plus Certification. Cyber Systems Chief. G-Swan Satellite Course. Recruiting School. Black Belt USMC Martial Arts Instructor.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
Work History
IT Technician
Neiman Enterprises
09.2023 - Current
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Sole IT Technician on site.
- Maintained office PCs, networks and mobile devices.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Help Desk Support Specialist
MD Helicopters
10.2022 - 08.2023
- Configured hardware, devices, and software to set up work stations for employees.
- Provided end-user system and equipment training.
- Responded to inquiries by phone, email and walk-up requests.
- Installed new desktop systems and migrated data to new machines.
- Maintained inventory of cell phones, laptops and peripheral equipment.
- Installed, configured and maintained computer systems and network connections.
- Walked user through series of steps to determine problem and implement likely solution.
- Configured and tested new software and hardware.
Owner/Operator
Self Employed
07.2019 - 10.2022
- Provide customers with milling and firewood logs and liaison with the United States Forest Service to obtain commercial permits and designated areas to remove timber from the national forests.
- Managed day-to-day business operations.
- Established foundational processes for business operations.
Cyber Systems Chief
MARINE CORPS
03.2018 - 07.2019
- Engineered and administered the Marine Corps Training Network in order to prepare Marines to proficiently build a working network in hazardous and austere environments.
- Maintained inventory of all communications equipment to include satellites, computers, servers, switches, routers, and phones
Marine Corps Recruiter
United States Marine Corps
05.2014 - 03.2018
- Enlisted civilians to earn the title of United States Marine
- Completed preliminary screening and administrative processing, scheduling physical examinations, enlistment documents, and maintaining accurate records of future Marines.
- Participated in community events representing U.S. military and recruited interested parties.
- Traveled to schools in area to speak to students about military careers and provide students with materials and literature about military careers.
- Exceeded mandated quota from headquarters based on military needs and availability.
Communications Systems Operator
HMX-1 Marine Corps
09.2009 - 05.2014
- Solo Communication Systems Operator for the President of the United States.
- Maintained inventory of TS/SCI communications gear to include computers, phones, radios and various encryption equipment.
TACTICAL DATA NETWORK SYSTEMS OPERATOR
U. S. MARINE CORPS
09.2006 - 09.2009
- Installed, configured and patched user hardware and software.
- Used ticketing systems to manage and process support actions and requests.
- Maintained inventory of all Marine Corps Communications gear while deployed to Iraq in support of Operation Iraqi Freedom.
Education
Associate Of General Studies - General Studies
American Military University
Charles Town, WV 01.2011 - 02.2017
Bachelor Of Arts - Business
American Military University
Charles Town, WV 01.2023 - Current
Skills
TCP/IP
Timeline
IT Technician
Neiman Enterprises
09.2023 - Current
Bachelor Of Arts - Business
American Military University
01.2023 - Current
Help Desk Support Specialist
MD Helicopters
10.2022 - 08.2023
Owner/Operator
Self Employed
07.2019 - 10.2022
Cyber Systems Chief
MARINE CORPS
03.2018 - 07.2019
Marine Corps Recruiter
United States Marine Corps
05.2014 - 03.2018
Associate Of General Studies - General Studies
American Military University
01.2011 - 02.2017
Communications Systems Operator
HMX-1 Marine Corps
09.2009 - 05.2014
TACTICAL DATA NETWORK SYSTEMS OPERATOR
U. S. MARINE CORPS
09.2006 - 09.2009
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