Tyler Powles
Colorado Springs
Summary
Dynamic and highly reliable professional with extensive experience in customer service at Breckenridge Ski Resort. Proven ability to enhance guest satisfaction through strong multitasking and effective team collaboration. Skilled in efficient order management and training staff, ensuring exceptional service delivery and operational excellence.
Overview
12
12
years of professional experience
Work History
Bartender/Head Barback
RMU
09.2023 - 03.2025
- Learned proper drink preparation techniques and cocktail recipes.
- Assisted in maintaining cleanliness and organization of bar area.
- Developed customer service skills through interactions with patrons.
- Gained knowledge of bar equipment and tools for efficient operation.
Guest Service Representative
Breckenridge Ski Resort
07.2023 - 05.2024
- Provided exceptional customer service to enhance guest satisfaction and experience.
- Managed check-in and check-out processes efficiently, ensuring smooth operations.
- Resolved guest inquiries and complaints promptly to maintain positive relationships.
- Collaborated with team members to streamline service delivery and improve guest engagement.
Server/Lead/Head Bartender
East End Gastropub
03.2020 - 07.2023
- Provided exceptional customer service, enhancing guest satisfaction through attentive and responsive interactions.
- Managed multiple tables efficiently, ensuring timely order taking and delivery to maximize dining experience.
- Collaborated with kitchen staff to ensure accurate food preparation and presentation according to menu specifications.
- Trained new servers on restaurant protocols, improving team performance and service consistency.
- Created Schedules to ensure efficient workflow and proper coverage to ensure customer satisfaction
Shirt Lead and Server
Kind Brewery
10.2019 - 06.2020
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed food and beverage orders efficiently, maintaining accuracy during high-volume service periods.
- Trained and mentored new staff on menu knowledge and service standards to enhance team performance.
- Collaborated with kitchen staff to expedite order delivery, improving overall dining experience.
Server/Bartender
Surf Rider Cafe
01.2019 - 10.2019
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed food and beverage orders efficiently, maintaining accuracy and attention to detail.
- Trained and mentored new staff on menu knowledge and service protocols.
- Collaborated with kitchen staff to streamline order fulfillment and improve turnaround times.
Courtesy Clerk
Safeway
07.2013 - 12.2018
- Assisted customers with inquiries and product location, enhancing overall shopping experience.
- Maintained cleanliness and organization of store shelves, ensuring optimal display of products.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Stocked merchandise on shelves, adhering to store layout guidelines for improved accessibility.
Education
No Degree -
Cabrillo College
Aptos, CASkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Timeline
Bartender/Head Barback
RMU
09.2023 - 03.2025
Guest Service Representative
Breckenridge Ski Resort
07.2023 - 05.2024
Server/Lead/Head Bartender
East End Gastropub
03.2020 - 07.2023
Shirt Lead and Server
Kind Brewery
10.2019 - 06.2020
Server/Bartender
Surf Rider Cafe
01.2019 - 10.2019
Courtesy Clerk
Safeway
07.2013 - 12.2018
No Degree -
Cabrillo College