Tyler Murphy
Denver
Summary
High Net Worth associate bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing quick solutions to build loyalty. Makes a strong point to build rapport and connect with clients and peers.
Overview
10
10
years of professional experience
Work History
High Net Worth Tier I
Fidelty Investments
07.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Provided exceptional service to high-value clients, ensuring long-term loyalty and repeat business.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Customer Relationship Advocate
Fidelity Investments
02.2021 - 07.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Developed rapport with customers, understanding their needs and providing tailored solutions to enhance their experience.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Volta Taverna
Assistant Manager
05.2016 - 10.2020
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Promoted from Server to Bartender and further promoted 05/2017
University of Mississippi Ole Miss
Undergraduate Research Assistant
05.2014 - 05.2016
- Performed statistical, qualitative and quantitative analysis.
- Prepared materials for reports, presentations and submission to peer-reviewed journal publications.
Education
Bachelor of Arts -
University Of Mississippi
University, MS05.2016
Skills
- Empathetic leader within group settings
- Stellar social skills
- Excellent time management
- Quick learner
- Strong work ethic
- Adaptive to changing work environments and customers
- Experienced in developing relationships with customers and co-workers
References
- Kate Fanning, Client Services Team Lead at Fidelity Investments (kate.fanning@fmr.com) / 908-963-7336
- Kala Waltman, General Manager of Volta Taverna (kalawaltman@gmail.com) / 662-801-4458
Timeline
High Net Worth Tier I
Fidelty Investments
07.2022 - Current
Customer Relationship Advocate
Fidelity Investments
02.2021 - 07.2022
Volta Taverna
Assistant Manager
05.2016 - 10.2020
University of Mississippi Ole Miss
Undergraduate Research Assistant
05.2014 - 05.2016
Bachelor of Arts -
University Of Mississippi
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