Tyler Gomez
Colorado Springs
Summary
Detail-oriented professional holding a bachelor’s degree in criminal Justice Administration, offering a strong foundation in compliance, ethics, and procedural accuracy. Proven success in enhancing appointment efficiency and maintaining compliance in drug screening operations. Skilled in patient care, customer service, communication, documentation, and emergency response, with a focus on collaboration and continuous improvement.
Overview
8
8
years of professional experience
Work History
Scheduler
WPCI
Scottsbluff
07.2023 - 09.2024
- Orchestrated nationwide DOT and Non-DOT drug screening operations, maintaining strict compliance protocols while optimizing appointment efficiency.
- Enhanced scheduling accuracy and reduced delays through strategic planning.
- Certified to complete DOT and Non-DOT drug screens in office.
- Developed contingency scheduling solutions to address last-minute changes, maintaining service continuity and client commitment fulfillment.
- Monitored vital signs and documented patient conditions meticulously, ensuring accurate medical records and timely communication with nursing staff.
- Coordinated with RNs and healthcare team members to implement personalized care plans, enhancing treatment effectiveness and patient outcomes.
- Responded swiftly to emergency calls and routine pages, prioritizing urgent care needs while maintaining composed professionalism in high-pressure situations.
- Fostered positive therapeutic relationships through emotional support and active listening, contributing to improved patient mental health and recovery progress.
- Administered personalized care routines with compassion, strengthening resident comfort while promoting independence and dignity in daily activities.
- Managed patient billing inquiries with empathy and precision, resolving complex account issues while maintaining positive relationships and reducing outstanding balances.
- Navigated multiple healthcare billing systems to process claims efficiently, ensuring accurate documentation and timely resolution.
- Coordinated with insurance providers and healthcare teams to streamline billing processes, improving claim resolution times and patient satisfaction.
- Implemented systematic approach to correspondence management, enhancing communication efficiency with insurance companies and third-party entities.
Advisor 1
Nelnet
Potter
09.2021 - 12.2021
- Guided borrowers through complex student loan repayment options, resulting in improved account standing and reduced default risks.
- Analyzed individual loan portfolios to recommend tailored payment solutions, enabling customers to make informed financial decisions.
- Resolved customer inquiries about loan characteristics and repayment terms, leading to increased customer satisfaction and retention.
- Maintained accurate documentation of customer interactions and account modifications, supporting regulatory compliance and service quality.
Behavioral Tech
Focused Behavior Solutions
Sidney
10.2020 - 06.2021
- Implemented individualized behavior modification techniques for diverse clients, fostering positive behavioral changes and enhanced daily living skills.
- Documented and analyzed client behavioral patterns through systematic data collection, enabling evidence-based adjustments to treatment strategies.
- Partnered with families and caregivers to ensure consistent application of behavior plans across multiple environments, strengthening support networks.
- Executed targeted intervention strategies that reinforced desired behaviors, leading to measurable improvements in client social interactions.
- Maintained comprehensive behavior tracking logs and progress reports, facilitating informed treatment plan modifications and goal achievement.
CNA/MA
Kimball County Manor and Assisted Living
Kimball
11.2019 - 11.2020
- Monitored vital signs and documented patient conditions meticulously, ensuring accurate medical records and timely communication with nursing staff.
- Coordinated with RNs and healthcare team members to implement personalized care plans, enhancing treatment effectiveness and patient outcomes.
- Responded swiftly to emergency calls and routine pages, prioritizing urgent care needs while maintaining composed professionalism in high-pressure situations.
- Fostered positive therapeutic relationships through emotional support and active listening, contributing to improved patient mental health and recovery progress.
- Administered personalized care routines with compassion, strengthening resident comfort while promoting independence and dignity in daily activities.
CNA/MA
Western Nebraska Veteran's Home
Scottsbluff
05.2018 - 11.2019
- Delivered comprehensive patient care support for daily living activities while maintaining dignity and independence, resulting in enhanced quality of life for veteran residents.
- Monitored and documented vital signs, medication administration, and health status changes, ensuring accurate medical records and timely communication with nursing staff.
- Responded swiftly to emergency situations and routine pages, prioritizing resident safety while maintaining composed decision making under pressure.
- Demonstrated flexibility by covering additional shifts during peak periods, contributing to consistent staffing levels and uninterrupted resident care.
Nanny
Beth Merrigan
Scottsbluff
01.2017 - 05.2018
- Designed age-appropriate learning activities combining education and play, fostering cognitive development while maintaining a nurturing environment.
- Implemented structured daily routines incorporating reading, outdoor activities, and creative projects to support children's physical and intellectual growth.
- Coordinated with parents to establish consistent behavioral guidelines and educational goals, ensuring aligned child development approaches.
- Created engaging storytelling sessions and language-building exercises, enhancing children's vocabulary and communication skills.
Education
Bachelor's Degree - Criminal Justice
University of Phoenix
PhoenixHigh School Diploma -
Scottsbluff Senior High School
Scottsbluff, NESkills
- Patient Care
- Emergency Response
- Documentation
- Vital Signs
- Dementia Care
- Customer Service
- Communication
- Teamwork
- Behavioral Modification
- Treatment Planning
- Strong work ethic
- Data entry
- Computer skills
- Schedule coordination
References
- Tammi Capolungo, 720-257-3494, Deputy Coroner Investigator
- Tina Kaiser, 303-257-2739, Treasury Management Sales Officer
- Shelly Waggoner, 720-323-3499, Sr. Vice President, Human Resource
Timeline
Scheduler
WPCI
07.2023 - 09.2024
Advisor 1
Nelnet
09.2021 - 12.2021
Behavioral Tech
Focused Behavior Solutions
10.2020 - 06.2021
CNA/MA
Kimball County Manor and Assisted Living
11.2019 - 11.2020
CNA/MA
Western Nebraska Veteran's Home
05.2018 - 11.2019
Nanny
Beth Merrigan
01.2017 - 05.2018
Bachelor's Degree - Criminal Justice
University of Phoenix
High School Diploma -
Scottsbluff Senior High School