Tyler Giulio
Frederick,CO
Summary
Customer-oriented General Manager focused on increasing revenues and expanding margin. Adaptive and high energy, consistently executes and completes multiple projects in high-stress environments. Performance-driven leader and strategic planner with comprehensive managerial acumen, offering vision and motivation to my team. Excellent closing and team managing skills. Track record of achieving exceptional results. Recognized and awarded as a top producer that is motivated and an adaptable leader in every position while demonstrating the ability to multi-task and learn.
Overview
6
6
years of professional experience
Work History
General Manager
Larry H. Miller Nissan 104th
02.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and KPI'S
- Managed a diverse team of professionals, fostering a positive work environment, high employee satisfaction and retention.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Developed and implemented processes to increase sales, profitability, efficiency, and strong CSI.
- Analyzed market trends/data and competitor activities to identify potential areas of opportunity for business growth.
- Interacted well with customers to build connections and nurture existing relationships and fostering new ones.
- Observed all employee's individual strengths and weaknesses and initiated mentoring program to improve areas of that need attention and effort.
General Sales Manager
Larry H. Miller Nissan 104
05.2023 - 02.2024
- Mentoring and motivating high producing sales individuals
- Weekly department meeting with managers to plan and implement objectives for achieving sales goals and gross profits
- Managing and dispersing of internet inquiries throughout the day
- Providing exceptional experience while mentoring sales team and provide optimal customer services
- Efficiently mastered all tools, CRM, management software's, etc
- Help determine and review forecast total sales, gross and operating profits
- Managed and maintained CSI scores to stay above region/district with established sales and follow up process
- Oversee and determine stang needs and training processes.
USED CAR MANAGER
Larry H. Miller Nissan 104
06.2022 - 05.2023
- Manage all reconditioning to ensure quality product while maintaining front end gross profit
- Manage and process all wholesale purchases and sales
- Carrying out inspections and appraisals of trade ins
- Implementing processes that led to a lower day supply
- Created (AVP) Auction Value Pricing program to retail more units rather than wholesale which has added 10+ units monthly
- Work hand in hand with service to maintain internal profitability while retailing more used vehicles.
NEW CAR MANAGER
Larry H. Miller/Corwin Toyota
07.2021 - 05.2022
- Producing a high deal count while maintaining high front gross profit
- Tracking incoming allocations with future orders
- Quickly adapted to CRM's and other management softwares
- Determine stang requirements, and interview, hire and train new employees, or oversee those personnel processes
- Completed Sales Leadership Academy.
FINANCE MANAGER
Larry H. Miller Toyota Boulder
10.2020 - 07.2021
- Produced accurate financial reports and contracts
- Developed and maintained ecient relationships with various banks and credit unions
- Pulling and reviewing credit applications and credit scores
- Processing finance transactions including lender approval and ensuring 100% compliance with all state laws and regulations
- Gaining superior product knowledge to effectively recommend financing options and other products to customers
- Established processes which increased efficiency and customer satisfaction.
SALES CONSULTANT
Larry H. Miller Toyota Boulder
01.2018 - 09.2020
- Maintained current store, product and promotional knowledge to drive consistent sales
- Maximized customer satisfaction by resolving concerns with fast and knowledgeable service and connecting with right department if unable to resolve
- Maintained high referrals and consistent repeat business due to lights out customer service standards
- Worked with customers and sales management to reach price agreements and explain all warranty, sales and option package procedures relevant to my department
- Responded to inquiries from potential customers via email and telephone in a timely manner with constant growth in lead count.
Education
Skills
- Customer retention abilities
- Personnel training
- Sales development
- Customer needs assessment
- Client account management
- Market research and analysis
- Product and service knowledge
- Post-Sales support
- Sales Closing
Awards
- Top Gun 2018 - Finished #19 in LHM Group for sold units
- Top Gun 2019 - Finished #3 in LHM Group for sold units
- Top Gun 2020 - Finished #5 in LHM Group only doing sales until September
- Society Of Excellence 2019 Finished in the top 2% of my peers which placed me in Society Of Excellence
Timeline
General Manager
Larry H. Miller Nissan 104th
02.2024 - Current
General Sales Manager
Larry H. Miller Nissan 104
05.2023 - 02.2024
USED CAR MANAGER
Larry H. Miller Nissan 104
06.2022 - 05.2023
NEW CAR MANAGER
Larry H. Miller/Corwin Toyota
07.2021 - 05.2022
FINANCE MANAGER
Larry H. Miller Toyota Boulder
10.2020 - 07.2021
SALES CONSULTANT
Larry H. Miller Toyota Boulder
01.2018 - 09.2020
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