Tyler Brown
Colorado Springs
Summary
Dedicated professional skilled in process consistency with a strong focus on teamwork and problem-solving in retail. Known for enhancing team morale and driving performance through effective coaching and training initiatives to achieve sales goals and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Retail Sales Executive
Comcast
Colorado Springs, CO
09.2021 - Current
- As a leader at Xfinity I helped create a warm and friendly environment and culture at each store.
- I preformed duties that helped insure the store was opened correctly and closed at the end of day by accepting the cash deposit and locking up.
- Coached reps with side-by-side selling and tablet touches along with coaching up when necessary to insure the store maintained a balance.
- Educated customers on products and services, driving informed purchasing decisions.
- Monitored sales performance metrics, identifying opportunities for improvement for reps.
- Trained new staff on operational procedures and best practices to enhance team performance.
- I orchestrated Sales Improvement Trainings to help the team as a whole improve in their selling abilities.
- Held reps accountable when there was a miss and offered real time coaching to help improve the world class behaviors.
Assistant Manager
Kay Jewlers
Littleton, CO
10.2017 - 08.2021
- Streamlined daily operations by coordinating staff schedules
- Implemented process improvements, enhancing team productivity and service delivery quality.
- Facilitated onboarding for new team members and ensuring compliance with company policies.
- Monitored inventory levels, reducing discrepancies through effective stock management practices.
- Held Sales Floor Associates accountable and coached to improve sales performance.
- Opened and closed the store and ensured all processes were done correctly.
Education
No Degree - Business And Accounting
Colorado State University
Pueblo03-2016
High School Diploma -
South High School
Pueblo, CO03-2013
Skills
- Enhance team morale
- Teamwork and collaboration
- Problem-solving
- Delegation
- Process consistency
- Leadership Experience
Accomplishments
As a leader I've been able to achieve:
- 4 months of overdriving XM & RGU goal
- 4 top 15 MWR finishes
- 4 months of tNPS above 70
- Created processes to assist with efficiency, consistency and accountability
RSE Achievements:
- For 4 quarters in a row i was awarded for sales in the MWR
- For 2 out of those 4 quarters I was also awarded for NPS as well in the MWR
- Peer to peer coaching to help fellow reps improve and develop their skill set
Timeline
Retail Sales Executive
Comcast
09.2021 - Current
Assistant Manager
Kay Jewlers
10.2017 - 08.2021
No Degree - Business And Accounting
Colorado State University
High School Diploma -
South High School